Exchange Toolbox


The Toolbox is a collection of diagnostic, troubleshooting, and recovery tools installed with Microsoft Exchange. The tools available in the Toolbox work center are divided into two categories:

  • Dedicated Microsoft Management Console (MMC) 3.0 tools   Some tools, such as Queue Viewer, are self-hosted in an MMC console. The Exchange Administrator Center (EAC) doesn't have to be running to use the MMC tools.

  • Independent tools   Independent tools, such as the Remote Connectivity Analyzer, aren't integrated with the EAC and function as separate tools when run from the Toolbox. These tools have their own Help file content. For more information about how to use the tools, refer to the Help file for each tool.

When you open the Toolbox, all the tools discussed in this topic are displayed in the result pane. You can open the tool by double-clicking the tool name, by clicking Open Tool from the action pane, or from the right-click menu.

Configuration Management Tools

The following configuration management tools are available in the Toolbox:

  • Details Templates Editor   The Details Templates Editor controls the appearance of the object properties accessed by using address lists in MAPI 32-bit client applications, such as Microsoft Outlook. For example, when a user opens an address list in Outlook, the properties of the recipients in that address list are displayed in accordance with the details template that exists in your Exchange organization. For more information, see Details templates.

  • Remote Connectivity Analyzer   The Exchange Remote Connectivity Analyzer is a web-based tool that helps you troubleshoot connectivity issues. The tool simulates several client logon and mail flow scenarios. When a test fails, many of the errors have troubleshooting tips to assist you in correcting the problem. For more information, see Exchange Remote Connectivity Analyzer.

Mail Flow Tools

The following mail flow tool is available in the Toolbox:

  • Queue Viewer   Queue Viewer helps you monitor mail flow, and inspect queues and messages. You can also perform actions to the queuing databases such as suspending or resuming a queue, or removing messages. For more information, see Queue Viewer.