Turn on Logging for Your Account in Outlook
If you're accessing your e-mail using Outlook and experience connectivity issues, you may want to turn on logging. When logging is enabled, information about the connectivity issues you're experiencing is automatically recorded to the log file. This is helpful because you can send this information to your helpdesk.
If you were able to create an Outlook profile, you can turn on logging from the Outlook program. However, if you couldn't create an Outlook profile, you may still be able to turn on logging by editing the Windows registry.
To turn on logging by using Outlook 2007, follow the steps in Microsoft Knowledge Base article 831053, How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003, Outlook 2007 and Outlook 2010.
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