Set Up Exchange ActiveSync E-Mail on Windows Phone

  • Article

You can set up Exchange e-mail on a Windows Phone mobile phone. When you set up an Exchange account on your device, you’ll be able to access and synchronize your e-mail, calendar, and contacts.

These instructions are for devices running Windows Phone 7, Windows Phone 7.5, and Windows Phone 8. For information about setting up a Windows phone running Windows Mobile 6.x or any other mobile device, see Mobile Phone Setup Reference.

How do I set up Exchange ActiveSync on Windows Phone?

  1. On Start, swipe left to the App list, select Settings, and then select Email + accounts.

  2. Select Add an account > Outlook.

  3. Enter your e-mail address and password and select Sign in. Windows Phone will try to set up your e-mail account automatically. If setup completes successfully, skip to step 7.

  4. If you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 7.

  5. If your e-mail account can't be set up automatically, you’ll see the message, “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:

    1. E-mail address This is your full e-mail access, for example tony@contoso.com.

    2. Password This is the password for your e-mail account.

    3. User name This is your full e-mail address, for example tony@contoso.com.

    4. Domain This is the part of your e-mail address after the @ sign, for example contoso.com.

    5. Server For instructions for finding your server name, see the “Finding the Server Name” section below.

    6. Select Show all settings and make sure the Server requires encrypted (SSL) connection box is selected.

  6. Select Sign in.

  7. Select OK if Exchange ActiveSync asks you to enforce policies or set a password.

Finding the Server Name

If your email program isn't able to automatically find your Exchange ActiveSync server name, you may need to look it up.

  1. Sign in to your e-mail account using Outlook Web App. For help signing in, see How to Sign In to Outlook Web App.

  2. If you're connecting to an Exchange mailbox, your Exchange ActiveSync server name is contained in the address bar in your browser when you are signed in to Outlook Web App, but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

  3. If you're unable to connect to your mailbox using the information earlier in this section, you can try using the server name value that you can view in Outlook Web App options. Do the following:

    1. In Outlook Web App, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.

      Note

      Although you’re not setting up a POP3 account, you will use this value to determine your Exchange ActiveSync server name.

    2. Under POP setting, view the value for Server name.

    3. Try setting up your email using the server name listed on your options page. For example if the value for Server name under POP setting is mail.contoso.com, try using mail.contoso.com as your Exchange server name.

What else do I need to know?

If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.