Use Outlook to Open a Discovery Mailbox

Applies to: Office 365 for enterprises, Live@edu

You can use Microsoft Office Outlook 2007 or Outlook 2010 to view or print the results of a mailbox search stored in the discovery mailbox. Why use Outlook instead of Outlook Web App? Because you can use Outlook to export the search results to an Outlook Data file (.pst) file that you can send to someone, like a human resources or records manager in your organization, or to an opposing counsel in a legal case. See: Export Multi-Mailbox Search Results to an Outlook Data File (.pst).

Before you begin

Before you use Outlook to access a discovery mailbox, verify the following:

• You have permissions to access the discovery mailbox   Members of the Discovery Management role group can access the default Discovery Search Mailbox to view mailbox search results. Otherwise, you have to explicitly assign users permissions to access the Discovery Search Mailbox or a different discovery mailbox that you've created. For more information, see the following topics:
  • Give Users Access to Multi-Mailbox Search
  • Create a Discovery Mailbox to Store Search Results
• You can access your cloud-based account with Outlook   For more information, see the following topics:
  • Set Up E-Mail in Outlook 2010
  • Set Up E-Mail in Outlook 2007
    And remember: your cloud-based account must have permissions to access the discovery mailbox where search results are stored.

Open the discovery mailbox from your Outlook profile

To display the contents of the discovery mailbox in the folders list in the Navigation pane when you're connected to your cloud-based mailbox with Outlook:

1. In Control Panel, click Mail, and then in the Mail Setup - Outlook window, click E-mail Accounts.
   Not seeing Mail? Mail appears in different Control Panel locations depending on the version of the Windows operating system, the view of Control Panel selected, and whether a 32- or 64-bit operating system or version of Outlook 2010 is installed. The easiest way to locate Mail is to open Control Panel, and then in the Search box at the top of window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.
2. On the Account Settings page, on the E-mail tab, select your account, and then click Change.
3. On the Server Settings page, click More Settings.
4. On the Microsoft Exchange page, click the Advanced tab, and then click Add.
5. On the Add Mailbox page, type Discovery Search Mailbox and then click OK.
6. Click Apply, and then click OK.
7. On the Server Settings page, click Next, and then click Finish.
8. On the Account Settings page, click Close, and then close the Mail Setup - Outlook window.
9. Start Outlook and in the Navigation pane, click Discovery Search Mailbox.