Depending on how you set the other configuration profile options, the following options are available for specifying the user name and password that the E-mail Router will use to access each mailbox that the profile serves.

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Access credentials

Important

If you use access credentials that are valid for the e-mail server but not for a particular mailbox, a "401 access denied" error is generated when you test access.

Incoming profiles support the following access credentials:

  • Local System Account. This option requires a machine trust between the computer where the E-mail Router is running and the computer where Microsoft Exchange Server is running. For incoming profiles, this option is available only for Exchange Server (not for other POP3 compliant e-mail servers).
  • User specified. This option requires that each user enter their user name and password in the Set Personal Options dialog box (available in the Workplace section of the Microsoft Dynamics CRM Web client). This enables the E-mail Router to monitor mailboxes by using each user's access credentials. When users change their domain password, for example, when it expires, they must update their password in Microsoft Dynamics CRM so that the E-mail Router can continue to monitor their mailbox. This option is available only in the on-premises version of the product.
  • Other specified. Select this option if you want the E-mail Router to authenticate by using the credentials of a specified user. The specified user must have full access to all the mailboxes that the incoming profile will serve. To specify multiple sets of access credentials, you must create a separate configuration profile for each specified user.

Outgoing profiles support the following access credentials:

  • Local System Account. This option requires a machine trust between the computer where the E-mail Router is running and the computer where Microsoft Exchange Server is running. For more information, see Securing Exchange Server and Outlook in the M*icrosoft Dynamics CRM Installing Guide*. For outgoing profiles, this is the only option available if you select the Anonymous authentication type.
  • Other specified. This option enables the administrator to configure the E-mail Router to send e-mail messages on each user's behalf by using the access credentials of a specified user account that has full access to all the mailboxes that the outgoing profile will serve.