CRMIncident.Handle Method

The Handle method handles an incident. This moves it to the user WIP Bin queue from the queue specified by SourceQueueId.


[Visual Basic .NET]
Public Sub Handle(
  ByVal Caller As CUserAuth,
  ByVal IncidentId As String,
  ByVal SourceQueueId As String
public void Handle(
  CUserAuth  Caller,
  string  IncidentId,
  string  SourceQueueId
public: void Handle(
  CUserAuth*  Caller,
  String*  IncidentId,
  String*  SourceQueueId



Specifies the identity of the caller. The caller must have the prvWriteIncident privilege to perform this action. See CUserAuth.


Specifies the ID of the incident that is to be moved to the WIP Bin queue.


Specifies the ID of the source queue.

Return Value

No return value.


If there is an error, SOAP throws an exception and the error message is reported in System.Web.Services.Protocols.SoapException.Detail.OuterXml.

All IDs passed to the platform are GUIDs wrapped in braces. For example: {6522D89A-A752-4455-A2B0-51494C6957C3}


// strServer should be set with the name of the platform Web server
string strServer = "mystrServername";

// virtualDirectory should be set with the name of the Microsoft CRM
// virtual directory on the platform Web server
string virtualDirectory = "mscrmservices";
string strDir = "http://" + strServer + "/" + virtualDirectory + "/";

// BizUser proxy object
Microsoft.CRM.Proxy.BizUser bizUser = new Microsoft.CRM.Proxy.BizUser ();
bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials;
bizUser.Url = strDir + "BizUser.srf";

// CRMIncident proxy object
Microsoft.CRM.Proxy.CRMIncident  incident = new Microsoft.CRM.Proxy.CRMIncident();
incident.Credentials = System.Net.CredentialCache.DefaultCredentials;
incident.Url = strDir + "CRMIncident.srf";

string strErrorMsg;
   Microsoft.CRM.Proxy.CUserAuth userAuth = bizUser.WhoAmI();

   string strQueueId = "{D985D31D-3C83-4FAD-BDE4-404565615CBA}";
   string strIncidentId = "{A9A6EBFD-0A6E-49A2-9245-27D9BC810704}";

   incident.Handle(userAuth, strIncidentId, strQueueId);
catch (System.Web.Services.Protocols.SoapException err)
   // Process the platform error here
   strErrorMsg = ("ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source );
catch (Exception err)
   // Process other errors here
   strErrorMsg = ("ErrorMessage: " + err.Message );


Namespace: Microsoft.CRM.Proxy

Assembly: microsoft.crm.proxy.dll

See Also

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