Adding Help to Your Team Solution

This content is no longer actively maintained. It is provided as is, for anyone who may still be using these technologies, with no warranties or claims of accuracy with regard to the most recent product version or service release.

You may want to consider adding online Help to your team solution. Because the team solution user interface is Web-based, you can easily add additional HTML files to your solution Web site.

For an example of the type of information you should consider supplying to the solution users, see the HTML Help files associated with the Issue Tracking team solution. You can find the Help folder in the Issue Tracking Web site created when you deploy the Issue Tracking solution. You can copy these files directly, or you can modify them using any HTML editor to be more specific to your solution.

There are also a number of potential known issues that may be exposed to a user. See the Access Workflow Designer Server Components Readme (modServerReadme.htm) for additional information about such issues. You can incorporate this information as required in the Help for your solution.

The following table provides suggestions for the types of Help topics you may want to make available to users.

User tasks	Provide information about
Changing workflow state transitions	What workflow actions are, how to use the actions and transitions available in the solution, and which solution roles and permissions are associated with the roles.
Taking a team solution offline	How to create the solution subscription, what the user can expect to happen when a solution is taken offline, and which actions and transitions are permissible offline.
Synchronizing data	How to synchronize offline data with the server, what happens when you synchronize, what errors can occur, and how to resolve conflicts.
Using row-level permissions	How to set row-level permissions in a solution, what permissions are available in your solution, and how to use row-level permissions.

The more complicated your team solution is, the more users might require additional help to use the solution. Whenever possible, you should provide information about any potential problems or issues users might see.

For additional information about options for providing help in applications, see Chapter 13, "Adding Help to Your Office Solution," in the Microsoft Office 2000/Visual Basic Programmer's Guide.