Exchange Server 2007 Setup Wizard > Error Reporting Page


Applies to: Exchange Server 2007 SP2, Exchange Server 2007 SP1

Use the Error Reporting page to choose whether you want to enable the error reporting feature. Enabling the feature is optional. If you choose to enable the feature, the Microsoft Error Reporting Service collects information about how you use Microsoft Exchange Server 2007 and about any issues you may encounter. This information is used to help Microsoft diagnose problems and provide solutions. For more information about the Microsoft Error Reporting Service, see Privacy Statement for the Microsoft Error Reporting Service.

We recommend that you enable error reporting. In addition, if you are currently using Corporate Error Reporting (CER) services, we recommend that you use the Microsoft Error Reporting Service instead of CER for the following reasons:

  • Performance   CER uses more resources on your production servers than the Microsoft Error Reporting Service. The Microsoft Error Reporting Service communicates securely with servers at Microsoft and collects a minimal amount of data. By contrast, CER collects all data that may be needed for every exception, resulting in much more data being transmitted.

  • Troubleshooting   Reports that are generated by the Microsoft Error Reporting Service include an identifying bucket number in the event log. This significantly simplifies crash troubleshooting. Microsoft support engineers can access internal bucket information directly, thereby reducing the time it takes to gather relevant information. This is not possible with CER; support engineers must first extract bucket information and perform a more complicated search.

  • Response   If the issue being reported is known and has a fix, direct reporting writes a response directly in the event log. That response includes a URL to a Web page that contains an explanation and provides a resolution.

To enable or disable the error reporting feature after you have installed Exchange 2007, perform the following steps:

  1. Start the Exchange Management Console.

  2. In the console tree, click Server Configuration.

  3. In the result pane, select the server for which you want to enable or disable error reporting, and then either click Properties in the action pane, or right-click the server name and click Properties.

  4. In <Server Name> Properties, on the General tab, either select or clear the Automatically send fatal service error report to Microsoft check box.