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No message from the specified sender

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2007-09-21

The Microsoft Exchange Server Analyzer Tool queries the Active Directory directory service proxyAddress attribute value for all user objects to determine whether there is a match for the user-specified local sender Simple Mail Transfer Protocol (SMTP) address.

If a user object proxyAddress match is found, the Exchange Server Analyzer then queries the Active Directory msExchHomeServerName attribute value of the user object to determine whether that value matches the user-specified Exchange Server name.

Finally, the Exchange Server Analyzer queries the SenderAddress property for the Exchange_MessageTrackingEntry Microsoft Windows Management Instrumentation (WMI) class under the root\MicrosoftExchangeV2 namespace to identify any messages tracked by the message tracking logs as being from the user-specified sender.

If the Exchange Server Analyzer cannot find a message tracking log entry with a senderAddress property value that matches the legacyDN or SMTP address of the user-specified sender, the Exchange Server Analyzer displays an error.

  • This error indicates that one or more of the following conditions are true:

  • The user specified sender did not send any messages.

  • The message tracking log retention period has elapsed and the relevant log entries have already been deleted.

  • Message Tracking is not enabled for the server.

To resolve this issue:

  • Have the specified sender submit another message to the specified recipient.

  • Enable Message Tracking Center.

  • Increase the message tracking log retention period or track a more current message.

For more information about how to enable Message Tracking Center, see "How to Enable Message Tracking Center on a Server" (https://go.microsoft.com/fwlink/?LinkId=71257) in "Troubleshooting Mail Flow and SMTP" in the Exchange Server and Transport Routing Guide (https://go.microsoft.com/fwlink/?LinkID=67875).

For more information about how to use message tracking, see Microsoft Knowledge Base article 262162, "XADM: Using the Message Tracking Center to Track a Message" (https://go.microsoft.com/fwlink/?LinkId=3052&kbid=262162).