Exchange organization has zero recipient policies

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at]  

Topic Last Modified: 2005-11-17

The Microsoft® Exchange Server Analyzer Tool queries the Active Directory® directory service to determine the value of the Name attribute in the Recipient Policies object for each Exchange organization. If the Exchange Server Analyzer determines that there is no Recipient Policies object or that the Recipient Policies object does not contain any recipient policies, an error is displayed.

When Exchange Server is installed, a default recipient policy that applies Simple Mail Transfer Protocol (SMTP) and X.400 addresses to all recipients in your Exchange organization is created. You can modify the default policy or create new policies. However, you must not delete the default policy. All recipients in an Exchange organization must have both SMTP and X.400 addresses. If the Exchange organization has no recipient policies, it will experience reliability issues.

To create a recipient policy

  1. Click Start, click All Programs, click Microsoft Exchange, and then click System Manager.

  2. In the left pane of Exchange System Manager, expand the organization, expand Recipients, right-click Recipient Policies, point to New, and then click Recipient Policy.

  3. In the New Policy dialog box, choose the type of policy that you want to create by selecting the E-mail Addresses check box, the Mailbox Manager Settings check box, or both, and then click OK.

  4. In the Properties dialog box, type a name for the new recipient policy, and then click Modify to create a filter for the recipient policy.


    If you do not create a filter, the policy will not be applied to any recipients.

  5. To customize the recipient policy, switch to the E-Mail Addresses (Policy) tab or the Mailbox Manager Settings (Policy) tab in the Properties dialog box. Use the settings on these tabs to configure the recipient policy, and then click OK to create the policy.

  6. Right-click the recipient policy in Exchange System Manager, and then click Apply Policy Now.

For more information about recipients and recipient policies, see "Managing Recipients and Recipient Policies" in the Exchange Server 2003 Administration Guide (

For more information about how to create and configure recipient policies, see Microsoft Knowledge Base article 249299, "HOW TO: Configure Recipient Policies in Exchange" (