PowerPoint high number of queued conversion requests (Microsoft PowerPoint Web App)
Applies to: PowerPoint Web App Preview
Topic Last Modified: 2010-02-26
Alert Name: PowerPoint high number of queued conversion requests
Event ID: No event ID
Summary: With Microsoft PowerPoint Web App, Microsoft SharePoint Server 2010 users view and modify their presentations by using a Web browser. When a high number of viewing conversion requests are queued, something might be wrong with the application server, or PowerPoint Web App might be unable to serve all requests from users.
Symptoms: One or more of the following symptoms might appear:
Users who use PowerPoint Web App to view documents experience very poor performance.
Users cannot use PowerPoint Web App to view documents because they do not receive responses from the application server.
Cause: One or more of the following might be the cause:
The application server is malfunctioning.
There are not enough PowerPoint Web App viewing worker processes.
There are not enough application servers in the farm.
Resolution: Check the general availability of farm servers
- Check the availability of the farm servers by performing a PING command to each server and checking the response times.
Resolution: Increase the maximum number of worker processes
Verify that you meet the following minimum requirements: See Add-SPShellAdmin.
On the Start menu, click All Programs.
Click Microsoft SharePoint 2010 Products.
Click SharePoint 2010 Management Shell.
At the Windows PowerShell command prompt, type the following command:
Set-SPPowerPointServiceApplication -Identity <ID> -ViewingWorkerProcessCount <N>
<ID> is the name or ID of the PowerPoint Web App service application.
<N> is the number of viewing worker threads.
Resolution: Reset Internet Information Services on all front-end Web servers
At the command prompt, type the following command, and then press ENTER:
Resolution: Add another server to the farm
- If this failure keeps occurring even after you have followed the steps in all other resolutions, you should add a server to the farm to help load-balance the workload.