Unable to Schedule


Topic Last Modified: 2012-10-18

Issue   You are not able to schedule a Microsoft Lync 2010 meeting or conference call because either you cannot create meeting requests or others cannot receive them.

Resolution   Do the following:

  • Make sure no participant is blocked from receiving meeting requests. (For example, make sure any blocked or safe sender lists are properly configured.)

  • If you can create meeting requests successfully but participants are not receiving them, have participants check their Junk E-mail folder for the invitation.

  • Make sure participants install the latest version of the Online Meeting Add-in for Lync 2010, if they are using a Microsoft Office 2010 suite, or the latest version of the Conferencing Add-in for Microsoft Office Outlook, if they are using Microsoft Office 2007 suites or Office 2003 suites.

  • Make sure your phone or device is optimized for Lync 2010. For a list of optimized devices, see “Phones and Devices Qualified for Microsoft Lync” at http://go.microsoft.com/fwlink/p/?LinkId=208938.

  • Have participants confirm with their support teams that their networks and accounts support Lync meetings.

  • If you are having issues with scheduling, see if others can schedule Lync meetings and conference calls. If no one can schedule or join a meeting, the issue is likely related to network connectivity. (For example, there might be an intermittent issue or temporary network outage.)

  • If you are scheduling a meeting with external contacts, make sure that your account is enabled for Enterprise Voice.

Return to Meetings and Conference Calls