Topic Last Modified: 2012-10-18
This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. It provides a script for opening a service call and identifying the problem the user is having, information about how to resolve the problem, and tools and resources for additional troubleshooting.
This resource is also available for download. You can download a Microsoft Word document or a local compiled Help file of this documentation from the Microsoft Download Center at http://go.microsoft.com/fwlink/p/?LinkId=215742.
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