Event ID 62 — Printer Driver Installation Status
This is preliminary documentation and subject to change.
Printer driver installation status relates to the process of installing or updating printer drivers.
|Product:||Windows Operating System|
|Message:||This version of Windows does not support Windows NT 4.0 (kernel mode) printer drivers and cannot accept the %2 driver from the remote server %1. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device.|
Install an updated driver
Windows NT 4.0 printer drivers are not supported on computers running Microsoft Windows Vista or later. Obtain from the printer manufacturer a driver (that displays the Designed for Windows logo) for the specific model of printer, and install the driver on the affected computer.
To verify that you resolved the problem:
- Open the Printers folder on the affected computer, right-click an open area, and then click Server Properties. Make sure that the expected driver is installed.
- In the Printers folder, right-click the printer and then click Properties. On the Advanced tab, confirm that the expected driver is selected.
- Print a test page. If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.