Cloud Services Terminology

Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager

The following terms are used when describing concepts and actions related to the Cloud Services Process Pack.


An organization that consumes cloud computing resources from a service provider but is ultimately responsible for the data stored in or transferred by the cloud resources.

Cloud Resources

Cloud resources are logical groupings of System Center 2012 – Virtual Machine Manager (VMM) resources including virtual machine templates and quotas, such as storage and memory. Each cloud resource includes a single VMM user role, users that belong to the VMM role and a VMM cloud. The assigned VMM user role can be used to access a cloud configured for a particular cloud resource. These groupings allow cloud resource subscription users to request virtual machines in assigned cloud resources in System Center 2012 – Virtual Machine Manager (VMM).

Cloud Resources Subscription

Cloud Resources Subscriptions provide the ability for Service Providers to make cloud resources available to Service Manager Self-Service Portal users.

Request Offering

A request offering is a catalog item that describes the item, assistance, or available action. Request offerings become available to Self-Service Portal users when the offerings are published.

For additional information about request offerings and an overview of the service catalog, see