Administering System Center 2012 - Service Manager
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
Welcome to the Administrator’s Guide for Microsoft System Center 2012 – Service Manager. This guide describes concepts that are important to Service Manager administrators, and it includes procedures that Service Manager administrators must perform to configure Service Manager. These procedures are typically performed one time after Service Manager is deployed. The procedures in this guide help you configure Service Manager to match the policies and requirements defined by your organization.
Administrator’s Guide Topics
Provides information about how to create, import, and export management packs in Service Manager.
Describes how to import data into Service Manager by using connectors.
Describes how to manage configuration items in Service Manager.
Describes how to set configuration settings that streamline the creation of incidents in Service Manager.
Provides an overview of how to configure service-level management in Service Manager.
Describes how to create and use workflows in Service Manager.
Describes how to streamline change and activity management in Service Manager.
Describes how to configure settings and workflows for release management.
Describes how to configure Service Manager to create incidents based on desired configuration management reports from System Center Configuration Manager 2007.
Describes how to configure notifications in Service Manager.
Provides an overview of how to use the service catalog in Service Manager.
Describes how to use groups to manage configuration items, use queues to manage work items, and use lists to customize forms in Service Manager.
Describes how to use runbooks in Service Manager and System Center 2012 - Orchestrator to automate procedures.
Describes how to install and configure chargeback reports.
Describes how to use unsealed management packs to edit the properties of views, list items, or templates.
Provides an overview of user roles and describes how to use user roles to define a scope of activities that can be performed in Service Manager.
Describes how to change the Operational System and Workflow Run As accounts.
Describes how to create and search for knowledge articles.
Describes how to use the Service Manager cmdlets for Windows PowerShell.
Describes how to view, schedule, and troubleshoot extract, transform, and load (ETL) jobs.
Describes how to customize the portal home page, add navigational links, and how to configure concurrent sessions and calls in the Self-Service Portal.
Describes how to use tasks to troubleshoot computer problems.
Describes how to configure Customer Experience Improvement Program (CEIP) settings in Service Manager.
Lists the user role profiles.
Describes the mapping of data that is imported by Active Directory Connector to Service Manager properties.
Describes the mapping of data that is imported by Configuration Manager Connector to Service Manager properties.
Describes registry settings for System Center 2012 – Service Manager.
Other Resources for This Component
TechNet Library main page for System Center 2012 – Service Manager
You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.