How to Add Dependent Activities to a Change Request for Release Records

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

In System Center 2012 – Service Manager, you can use the following procedures to add a dependent activity to an existing change request, which is used as part of the release management process. Although you can add dependent activities to work items, such as release records and service requests, the primary purpose of a dependent activity is for use as a mechanism to associate a change request with a release record. Specifically, a manual activity in a release record is linked to the dependent activity in a change request. When it is completed, the dependent activity indicates that the release management process is complete for the change request.

If you intend to use release management as part of the standard processes in your organization, consider adding dependent activities to change request templates. For more information about creating change request templates, see How to Create Change Request Templates.

To add a dependent activity to a change request

1. In the Service Manager console, click Work Items.

2. In the Work Items pane, expand Change Management, and then click All Change Requests.

3. Double-click the change request to which you want to add a dependent activity. For example, double-click Apply Exchange Server 2010 Service Pack 1.

4. Click the Activities tab, and then click Add. In the Select Template dialog box, click Default Dependent Activity, and then click OK.

5. In the Title box, type a name that describes the dependent activity. For example, type Exchange Server 2010 SP1 - Deploy, Test, and Verify .

6. In the Description box, type a description of the dependent activity. For example, type Verify that the service pack is deployed, tested, and verified successful.

7. Under Owner, click the ellipsis button (…).

8. In the Select User dialog box, select the name of the person who has overall responsibility for the dependent activity, and then click OK.

9. Under Assigned To, click the ellipsis button (…).

10. In the Select User dialog box, select the name of the person who will perform the dependent activity, and then click OK. For example, select Aaron Lee.

11. As an option, specify scheduling information on the Scheduling tab.

12. Click OK to update the changes to the dependent activity.

13. Click OK to update the change request and to close the form.

To validate that the dependent activity was added

• Reopen the change request, and then click the Activities tab to view the dependent activity that you added.

See Also

How to Create Change Request Templates
How to Choose Changes to Deploy