Troubleshoot the DPM System Recovery Tool
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Data Protection Manager, System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager
The following table provides troubleshooting guidance on DPM System Recovery Tool (SRT) issues.
DPM System Recovery Tool Issues
|On the computer that you are recovering, the Recovery Center Rollback Wizard suspends during the progressing state. After you restart the computer, it remains suspended.||This issue occurs when there are communication problems between the DPM SRT server and the protected server.||To resolve this issue, close and then restart the Recovery Center Rollback Wizard.|
|The restore operation fails.||When you replace a disk that has crashed with a disk that contains partitions, the restore operation may fail.||Replace the disk that has crashed with one that does not contain any partitions.|
|Volume attributes and access control lists (ACLs) do not restore properly.||This issue may be due to the following:
- Compressed volumes are restored as expected; however, you must set compression attributes manually.
- DPM does not restore the security attribute of the root of a volume.
|If the recovery fails, we recommend that you restart the computer with a Boot Client CD, and then delete the contents in the temporary folder at the root of the volume.|
|The recovery sets included in a recovery point appear as unspecified in the user interface.||During a restore, the recovery sets included in a recovery point are not populated in the user interface and appear as unspecified.||If this issue occurs, you must close the user interface, restart the DPM System Recovery Tool Data Store service, and then restart the restore operation.|
|After you create a new recovery set, it does not appear in the user interface.||If the schedule console is already open, the new recovery set may not appear.||To resolve this issue, refresh the user interface. If the new recovery set still does not appear, close and then restart the user interface.|
|Application data is not in a consistent state on FAT32 volumes.||DPM SRT backs up FAT32 volumes as live volumes and cannot guarantee an application consistent state of data, or provide a single point for all files in the volume.||No resolution for this issue.|
|DPM SRT does not work correctly.||A previous version of Recovery Manager may have been installed before installing the DPM SRT.||Uninstall any previous versions of Recovery Manager before installing the DPM SRT.|