How to Create the Resolved Incidents Dashboard
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
Use the following procedure to create and assemble the Resolved Incidents Dashboard. This involves the Resolved Incidents Scorecard and the Incidents by Analyst report. You will then create connections to pass values between the dashboard items.
To create the Resolved Incidents Dashboard
Open Dashboard Designer, connect to the server that hosts the DWASDataBase, and then click Service Manager WorkItems Cube. Or, if you have previously saved a designer workspace file that contains the connection information, open that file.
In the Select a Dashboard Page Template window, select the 2 Columns template, and then click OK.
In the Workspace Browser, modify the name of the dashboard to Resolved Incidents Dashboard, and then press Enter.
To add the Resolved Incidents Scorecard to the dashboard, in the Details pane, expand Scorecards, expand the PerformancePoint Content list, and then drag the Resolved Incidents Scorecard into the Left Column zone.
To add the Incidents by Analyst report to the dashboard, in the Details pane, expand Reports, expand the PerformancePoint Content list, and then drag the Incidents by Analyst report into the Right Column zone.
To create the connection between the scorecard and the report, in the Right Column zone, click Incidents by Analyst.
On the Edit ribbon tab, click Create Connection.
In the Connection dialog box, in the Get Values From list, select Left Column – (1) Resolved Incidents Scorecard.
Click the Values tab, and in Connect To, select the Incident Classification IncidentClassificationValue hierarchy.
In the Source Value list, select Member Row: Member Unique Name, and then click OK.
Save the dashboard and the workspace.
See Also