Configuration Items and Packages Troubleshooting


This section provides instructions for resolving issues with configuration items and configuration packages.

Configuration Package Is Not Copied to New Distribution Point

If you create a new distribution point and then re-advertise a configuration package, the configuration package is not copied to the new distribution point. You must select the distribution point to which you want to send the package. For more information about distribution points, see How to Send a Package to Distribution Points on TechNet.

A Deleted Configuration Package is Listed in the Software Distribution Node

When two administrators advertise and delete the same configuration package at the same time and the advertisement is completed before the deletion of the configuration package, the configuration package is deleted from the Configuration Package results pane in the Configuration Manager console, but remains listed in the Packages node under Software Distribution. Delete the configuration package listed in the Packages node.

Issues with Completing Installation of Configuration Packages that Change Internet Explorer Settings

When Internet Explorer is opened for the first time, the Internet Explorer First Run Wizard opens. The installation of the configuration package will not complete until the Internet Explorer First Run Wizard is completed. Run the Internet Explorer First Run Wizard before you distribute a configuration package with a configuration item that configures Internet Explorer settings on a device.

A Configuration Item Is Never Reported As Imported Successfully

Check the Application Event Log for the following error.

.NET Runtime version X.x.xxxxx.xxxx - Unexpected exception thrown from the provider:
System.Xml.XmlException: Data at the root level is invalid. Line X, position X.


For more information about the Application Event Log, see How to Check the Application Event Log Errors in Configuration Manager Help.

The XML file created when you exported the configuration item contains a ProvisioningItemXML property that is not valid. The XML file cannot be imported and will cause the Common Components Service to stop. The Common Components Service will restart on its own two times. If the XML file is not corrected, the Common Components Service will not restart a third time.

To resolve this issue, open the XML file and correct the ProvisioningItemXML property information. For more information about the configuration XML schema, see Configuration Item XML Files.

If the Common Components Service does not restart on its own, open a Command Prompt window and enter the following Services Snap-in command:

net start “EDM Common Components Service”


For more information about how to use the Services Snap-in commands, see Start, stop, pause, resume, or restart a service on TechNet.

A Registry Key with an Invalid Value Is Not Set on Devices After a Configuration Package Is Advertised

Make sure that you set a valid value for the registry key in the configuration item. A valid registry key value matches the data type of the expected value (such as string or DWORD) and does not contain blank spaces or lines. Update the properties of the registry key in configuration item to include a valid value for the registry key, create a new configuration package, and try to advertise the registry key to the devices again.

To check the value of a registry key in a configuration item

  1. In Configuration Manager console, under System Center Configuration Manager, expand Computer Management, expand Embedded Device Management, and then expand Device Configuration.

  2. Click Configuration Items, right-click the configuration item that you want to view, and then click Properties.

  3. On the Registry tab, check the Value field to make sure a value was entered.

  4. View the Value field. If the field is blank or the value is not valid, enter a valid value or remove any empty spaces or lines.

Password Settings on a Device Are Overridden by Group Policy in AD DS

Password settings on a device are overridden by Group Policy password settings in Active Directory Domain Services (AD DS) on devices that are joined to a domain. When there are conflicts with security settings, AD DS always overrides any security settings that are defined on the local computer. For more information about security settings, see Security Settings in MSDN.

A Single Configuration Item Cannot Make Changes to Multiple Trusted Sites and Intranet Sites

You can only configure one Trusted Site and one Intranet Site in a single configuration item. If you want to add more than one Trusted Site or Intranet Site to the Internet Explorer settings on a device, create multiple configuration items that contain these settings. For more information about configuration items, see Creating a Configuration Item.

Devices Running Windows Embedded for Point of Service 1.1 Cannot Be Configured with WiFi Settings

If you create a configuration package with a configuration item that configures WiFi settings, and then advertise the configuration package that includes that configuration item to a device running Windows Embedded for Point of Service 1.1, those WiFi settings will not take effect.

See Also