Event ID 2197 — Message Queuing Connectivity

Applies To: Windows Server 2008

Message Queuing relies on network connectivity for much of its functionality. If network connectivity is lost or compromised, messages may not be sent or delivered.

Event Details

Product: Windows Operating System
ID: 2197
Source: MSMQ
Version: 6.0
Message: Message Queuing failed to listen on the IPv6 protocol. Messages will not be accepted on IPv6. Error %1: %2


Install the IPv6 Protocol

Message Queuing is not able to listen to messages on IP version 6 (IPv6) because the protocol may not be supported on this computer. Contact your domain administrator to find out if IPv6 can be installed on this computer, because your hardware or software may not support IPv6.

To enable the protocol yourself or to determine whether it is supported:

  1. Open Control Panel. To open Control Panel, click Start, and then click Control Panel.
  2. Double-click Network and Sharing Center.
  3. In the Tasks section, click Manage Network Connections.
  4. In Network Connections, right-click the local area network (LAN) icon or your appropriate network controller, and then click Properties.
  5. On the Networking tab, make sure that the Internet Protocol Version 6 (TCP/IPv6) check box is selected.


Confirm that the MSMQ Service is installed and running.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To confirm that the MSMQ Service is installed and running:

  1. Open the Services snap-in. To open Services, click Start. In the search box, type services.msc, and then press ENTER.
  2. Locate the Message Queuing service, and then confirm that the value in the Status column is Started.

Verify that the computer has connectivity to the network.

Message Queuing Connectivity

Message Queuing