Event ID 20211 — RRAS PPP Initialization

Updated: December 16, 2008

Applies To: Windows Server 2008 R2

During connection initializaiton, Point-to-Point Protocol (PPP) uses Link Control Protocol (LCP) to negotiate link parameters, such as the maximum PPP frame size, the use of Multilink, and the use of a specific PPP authentication protocol.

Event Details

Product: Windows Operating System
ID: 20211
Source: RemoteAccess
Version: 6.1
Message: The Network Access Protection (NAP) enforcement client could not start Point-to-Point Protocol (PPP) renegotiation on the following remote access connection: %d. Some network services or resources may not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote access server.


Disconnect and retry the remote access connection, check network services, or check NAP

Possible resolutions:

  • Disconnect and retry the remote access connection.
  • Check that network services such as firewall services, NAP Agent, antivirus, system health validators (SHVs), and system health agents (SHAs) are running.
  • Make a Network Access Protection (NAP) connection, change the statement of health (SoH), and then check if the issue still exists.


To verify that the remote access server can accept connections, establish a remote access connection from a client computer.

To create a VPN connection:

  1. Click Start, and then click Control Panel.
  2. Click Network and Internet, click Network and Sharing Center, and then click Set up a connection or network.
  3. Click Connect to a workplace, and then click Next.
  4. Complete the steps in the Connect to a Workplace wizard.

To connect to a remote access server:

  1. In Network and Sharing Center, click Manage network connections.
  2. Double-click the VPN connection, and then click Connect.
  3. Verify that the connection was established successfully.

RRAS PPP Initialization

Routing and Remote Access Service Infrastructure