Event ID 20062 — RRAS Other Remote Access Server Configurations

Applies To: Windows Server 2008 R2

Successful remote access and routing connections require the correct configuration of firewall settings and IP routing protocols.

Event Details

Product: Windows Operating System
ID: 20062
Source: RemoteAccess
Version: 6.1
Symbolic Name: ROUTERLOG_DISCONNECT_ERROR
Message: Internal Error: Disconnect operation on: %1 completed with an error. %1

Resolve

Review the remote access service error code

There is not enough information available in the Routing and Remote Access service event message to provide a recommendation for the resolution of the problem. If you continue to get this error, contact Microsoft Product Support Services. For more information, see http://go.microsoft.com/fwlink/?LinkId=52267.

For more information about remote access service error codes, see article 163111 in the Microsoft Knowledge Base (http://go.microsoft.com/fwlink/?LinkID=91455).

Verify

To verify that the remote access server can accept connections, establish a remote access connection from a client computer.

To create a VPN connection:

  1. Click Start, and then click Control Panel.
  2. Click Network and Internet, click Network and Sharing Center, and then click Set up a connection or network.
  3. Click Connect to a workplace, and then click Next.
  4. Complete the steps in the Connect to a Workplace wizard.

To connect to a remote access server:

  1. In Network and Sharing Center, click Manage network connections.
  2. Double-click the VPN connection, and then click Connect.
  3. Verify that the connection was established successfully.

RRAS Other Remote Access Server Configurations

Routing and Remote Access Service Infrastructure