RDS: The Remote Desktop Gateway service must be running on the RD Gateway server

Applies To: Windows Server 2008 R2, Windows Server 2012

This topic is intended to address a specific issue identified by a Best Practices Analyzer scan. You should apply the information in this topic only to computers that have had the Remote Desktop Services Best Practices Analyzer run against them and are experiencing the issue addressed by this topic. For more information about best practices and scans, see Best Practices Analyzer.

Operating System

Windows Server 2008 R2, Windows Server 2012

Product/Feature

Remote Desktop Services

Severity

Error

Category

Operation

Issue

The Remote Desktop Gateway service is not running on the Remote Desktop Gateway (RD Gateway) server.

Impact

If the Remote Desktop Gateway service is not running on the RD Gateway server, users cannot connect to internal network resources (computers) through the RD Gateway server.

Resolution

Use the Services tool to start the Remote Desktop Gateway service on the RD Gateway server.

Membership in the local Administrators group, or equivalent, on the RD Gateway server that you plan to configure, is the minimum required to complete this procedure.

To start the Remote Desktop Gateway service

  1. Open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.

  2. Right-click Remote Desktop Gateway and then click Start.

Additional references

See Also

Concepts

Best Practices Analyzer for Remote Desktop Services: Operation
Best Practices Analyzer for Remote Desktop Services