Event ID 4869 — Virtual Desktop Management

Applies To: Windows Server 2008 R2

Virtual desktops assigned as personal virtual desktops or assigned to virtual desktop pools are managed by using Hyper-V Manager.

Event Details

Product: Windows Operating System
ID: 4869
Source: Microsoft-Windows-TerminalServices-TSV-VmHostAgent
Version: 6.1
Message: Failed to request Hyper-V to start VM.
Verify Hyper-V status. VM=%1, Hr=%2


Use Hyper-V troubleshooting procedures

This issue can happen if the SaveDelay property is set to True but Hyper-V cannot save the virtual desktop.

Use Hyper-V troubleshooting procedures to further diagnose the problem (http://technet.microsoft.com/en-us/library/dd578337(WS.10).aspx).


To verify that the virtual desktops are configured correctly, you can connect to them by using RD Web Access.

To perform this procedure, you must be a member of the Administrators group, or you must have been delegated the appropriate authority.

To connect to a virtual desktop:

  1. On a client computer, open Internet Explorer. To open Internet Explorer, click Start, point to All Programs, and then click Internet Explorer.
  2. In the Address bar, type https://*servername*/RDWeb where servername is the fully qualified domain name of the RD Web Access server, and then press ENTER.
  3. In the Domain\user name box, type the name of a user account that has access to a virtual desktop.
  4. In the Password box, type the specified password, and then click Sign in.
  5. Click the appropriate virtual desktop, and then click Connect.
  6. Verify that the virtual desktop opens without error.

Virtual Desktop Management

Remote Desktop Services