DNS: Root hint server <IP address> must respond to NS queries for the root zone
Updated: October 15, 2010
Applies To: Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
This topic is intended to address a specific issue identified by a Microsoft Baseline Configuration Analyzer or Best Practices Analyzer scan. You should apply the information in this topic only to computers that have had the DNS Microsoft Baseline Configuration Analyzer or DNS Best Practices Analyzer run against them and are experiencing the issue addressed by this topic. For more information about best practices and scans, see Best Practices Analyzer.
Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
The root hint server is not responding.
Recursion is enabled on the DNS server, but a root name server is not responding to a query for the root zone.
The DNS server might be unable to resolve external host names.
Recursion might fail or be delayed on this DNS server, causing DNS client computers to be unable to resolve names in external zones.
Validate network connectivity to root hint servers. Remove servers from the list that are unresponsive.
Update the list of root hints to include only those servers that respond to a query for the root zone.
Membership in Administrators, or equivalent, is the minimum required to complete these procedures. Review details about using the appropriate accounts and group memberships at Local and Domain Default Groups (http://go.microsoft.com/fwlink/?LinkId=83477).
To verify a root name server
Open an elevated command prompt.
Type the following command, and then press ENTER:
nslookup –type=ns . <root name server>
Replace <root name server> with the IP address of the root hint server that you wish to verify. If the root name server is valid, a list of authoritative servers for the root zone (root name servers) will be displayed.
To configure Root Hints
Click Start, click Run, type dnsmgmt.msc, and then press ENTER. The DNS Manager console will open.
In the console tree, click the name of the DNS server you wish to configure.
On the Action menu, click Properties.
Click the Root Hints tab.
Modify server root hints as follows:
To add a root server to the list, click Add, and then specify the name and IP address of the server to be added to the list.
To modify a root server in the list, click Edit, and then specify the name and IP address of the server to be modified in the list.
To remove a root server from the list, select it in the list, and then click Remove.
To copy root hints from a DNS server, click Copy from server, and then specify the IP address of the DNS server from which you want to copy a list of root servers to use in resolving queries. These root hints will not overwrite any existing root hints.
The following is the default list of root hints.
An updated list of root hints is available at ftp://ftp.rs.internic.net/domain/db.cache.