Introducing Microsoft Enterprise Support. Experience support that adapts to you.

In today’s digital world, you need technology to evolve with you—and you need your support to do the same thing. Microsoft has always been focused on ensuring your support experience grows with you and your business. So, we are introducing a new offering called Microsoft Unified Enterprise Support as the next evolution of Unified Support. It provides you access to more services and resources and new capabilities that better adapt to the dynamic needs of your organization. It’s also a customizable and flexible solution designed to help you maximize uptime, receive personalized guidance, and empower you to do more.

Maximize your uptime. Unified Enterprise helps you keep your business running smoothly with organization-wide reactive support, escalation management, and elevated care for your business-critical solutions. Maintain your business continuity with as-needed technical support for your entire organization. If an issue does occur, get resolution quickly with escalation management. You’ll also receive faster cloud support across your organization with 15-minute response for Azure Critical Business System Down (Severity 1) incidents. And, with On-Demand Assessment tools and tailored recommendations, you can more easily mitigate risks allowing you to take better control of your IT health.

Receive personalized guidance. With Unified Enterprise, you can partner with a team who knows your business—and can get you results. A designated Customer Success Account Manager (CSAM) will work with you directly to plan and execute against your business strategies. You also gain flexibility with tailored plans to proactively manage the health of your solutions, while leveraging proven Microsoft tools and methodologies. Finally, you can ensure you have the right expert resource at the right time to maximize the value of your Microsoft investment.

Be empowered to do more. You can solve even the most complex IT challenges with Unified Enterprise, while accelerating your success in the cloud through technical training, proactive engagements, and specialized engineering services. Unified Enterprise allows you to expand your team’s cloud skills with Learning paths and live instructor-led Webcasts. Looking to stay on the leading-edge with Microsoft products and technologies? Recommended online learning is always at your fingertips. Finally, you can get assistance with configuration, setup, and “how to” scenarios through advisory support, so you’re able to take on whatever comes next in your business.

Regardless of where you are in your cloud journey, Unified Enterprise can help you drive key outcomes so you can customize your experience with expert-led, scenario-specific Proactive Services, and in-depth relationship-driven Enhanced Solutions. You also get flexibility and more control of the services included in your support agreement with a flexible allowance to use towards the entire catalog of support services. Unified Enterprise, along with its digital documentation, Services Hub is the support experience that grows with you, your team, and your industry, giving you the freedom to focus on your most critical business outcomes.

Visit the Unified Support website to learn more about Unified Enterprise or contact your local account representative or CSAM to learn more.