Incident Readiness

Prepare for the unexpected. Learn how you can mitigate impact, protect your investment, and stay informed.

Microsoft categorizes cloud incidents into three types: service incidents, privacy incidents, and security incidents.

• A service incident is an event or a series of events that can cause an interruption or degraded experience for customers using one or more of Microsoft's services. These incidents are effectively unplanned downtime – including outages impacting availability, performance degradation impacting users, and problems interfering with service administration/management.​
• Privacy incidents relate to potential unauthorized use or disclosure of customer data.
• Finally, security incidents in Microsoft's online services refer to confirmed breaches of security resulting in accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to customer or personal data while being processed by Microsoft.

Please review the cloud specific incident readiness sections that covers steps you should take to prepare and protect your environment and what actions you should take or be aware of during an incident.

Read More:

Azure Incident Readiness

Microsoft 365, Dynamics 365 Power & Power Platform Incident Readiness