"Error: 404 File/Page not found" in OneDrive or SharePoint

  • Article
  • Applies to:
    SharePoint Online

Symptoms

When you try to access a site, file, or group in Microsoft SharePoint or OneDrive, you receive the following error message:

Error 404: File/Page not found

Cause

This error occurs because the site, file, or group was renamed, moved, or deleted.

Resolution

If you can't find the content that you're looking for, check with your SharePoint administrator. For more information, see How do I find my Microsoft 365 admin?.

Actions for administrators

Try to locate the site or file by using the following methods:

Restore a deleted home page

If the site home page was deleted, follow these steps:

  1. Browse to the site recycle bin by pasting this URL into the browser: https://<tenantname>.sharepoint.com/sites/<sitename>/_layouts/15/RecycleBin.aspx?view=5

    Important: In the path, replace tenantname with your organization's name and sitename with the name of the site that's missing a home page.

    Note: The default name of the page is Home.aspx. However, it might be something different if you've replaced the default home page.

  2. Highlight the file, and select Restore.

If you did not find the file in the recycle bin, it may have moved to the Second-stage recycle bin.

  1. You should see Can't find what you're looking for? Check the Second-stage recycle bin at the bottom of the recycle bin page. Select Second-stage recycle bin.
  2. Highlight the file, and select Restore.

If you did not find the page in the second stage recycle bin, this indicates that it was permanently deleted.

For files or other pages that might have been deleted, see Restore items in the recycle bin that were deleted from SharePoint or Teams.

For more information, see the following pages:


Check whether the site was deleted

For SharePoint

The site might have been deleted. If so, restore the deleted site from the new SharePoint admin center.

  1. Go to the Deleted sites page.
  2. Select the site to restore.
  3. Select Restore.

Important: If the deleted site was the root (top-level) SharePoint site, you'll have to first restore the site and then replace it by using the steps in Replace your root site.

For OneDrive

For more information, see Restore a deleted OneDrive.


Check whether the site was redirected

If the user is trying to access the site from a saved site URL or a link to a specific site URL, it's possible that the site URL was changed or that the site was moved or deleted.

If the Site URL was changed, a site redirect page should have been created. For more information, see Manage site redirects.

Important:

  • If the site was removed by using the steps in To remove a redirect, a "404" error can occur.
  • To determine which sites have new URLs, see the "To get a list of all redirects" section of Manage site redirects.

If the site was deleted, you can restore it from the SharePoint admin center. For more information, see Restore deleted sites.