How Mercedes-Benz uses Mixed Reality to quickly connect remote experts with field technicians

As cars increase in complexity each year, so does the knowledge field technicians need to keep current to work on them. In this episode of The Solutions Show with Corey, Hector Garcia Tellado joins Corey Sanders to share how Mercedes-Benz USA uses Mixed Reality (Microsoft Dynamics 365 Remote Assist, HoloLens 2, and Teams) to bridge that knowledge gap and quickly connect field technicians with experts from around the globe to get cars back on the road fast.

Time codes

00:53 The problem Mercedes Benz USA wanted to solve 
01:38 How we approached the solution 
02:32 Key features of the solution 
04:11 Demo - HoloLens, Dynamics 365 Remote Assist, and Teams integration 
06:18 Bottom line - benefits of the solution 
07:36 Other industries using a Dynamics 365 Remote Assist solution 
09:25 Importance to business transformation

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 #Dynamics365 #HoloLens2 #MicrosoftTeams