Attendant Console Applications
Anywhere365 Social Reception Attendant
Manage business dialogues with a touch
Workstreampeople envisions with Anywhere365 that a contact center is no longer a physical "switchboard" entity where incoming calls are manually routed to persons within an organization, but a transparent technology that acts as a natural extension to people's intuitive way of engaging with others.
Since we believe that anybody could be a contact center, the reception is a role model of a contact center. For that reason, we developed a reception attendant console from a user friendly perspective, and support all features that reception needs, queue, visual transfers, drag/drop, and swipe or touch (Windows tablet version). Furthermore it offers Exchange calendar integration for availability. Also transfers can be made to groups (UCCs) in order to make, 'functional transfers' possible if the Anywhere365 UCC platform is available for departments and functional groups.
Available now in eight languages: English, Dutch, French, German, Spanish, Portuguese, Danish, and Swedish
Competella Multimedia Attendant
For Lync 2010, 2013
Benefit with new multimedia and unified communications possibilities.
The Competella Multimedia Attendant for Lync is an advanced switchboard attendant system integrating call control with an advanced directory search tool, access to presence, calendar, e-mail, SMS, and Instant messaging (IM). The system adds attendant functionality to Lync beyond the level found in legacy PBXs. The queue handler supports multiple queues with an advanced ACD function, scheduling, and voice announcements. Traffic Analysis Reports and Call Recording of attendant calls are standard functions. Competella Multimedia Attendant is Lync-native, it is built directly on the Lync platform. It is easy to install, no separate application platform is needed. In a mixed environment where Lync is connected to a PBX, Competella Multimedia Attendant can support both.
Optional functions:
- Interactive Voice Response (IVR) with skill based routing
- Callback
- Real-time Queue Monitor (Wallboard)
- Supervisor functions for
- silent monitoring,
- whispering
- barge-in
- Multi-tenant support
Mitel
Mitel InAttend is a multi-featured attendant solution. InAttend is built on open standards and offers advanced collaboration features. The InAttend console provides all necessary information for efficient call handling supporting Enterprise Voice. It offers powerful search options, calendar integration, Lync presence, and line state information and many other features.
The InAttend SIP-based platform opens a way for integration with various communication servers also in hybrid environments with Lync and offers multi-language support. InAttend provides:
- Deep integration in Lync environments
- Efficient way to handle high call volumes
- Increased switchboard productivity
- Latest information on availability status for all employees
- User-friendly design defined by attendants' preferences and adjustable to users' needs
- Supports multi communication server environment
- Presence information from Lync and Mitel BluStar Server (for presence federation)
- Calendar information (Exchange)
- Future-proof scalable solution based on open standards
- Multi-tenant support
PeterConnects Enterprise Attendant Console from JDM Software
Facilitate easy and fast call handling.
PeterConnects Enterprise Attendant Console
PeterConnects Attendant Console is a powerful operator console allowing fast and easy call handling of large numbers of telephone calls. Calls can be easily answered and transferred to employees using keyboard, mouse or touchscreen. Most operations can be done by single keystroke.
Numerous interfaces are supported, the app can combine sources, create a rich telephone directory, and send messages from the console (email, SMS, Chat). The automated attendant adds the functionality to create an open/closed profile, welcome message, choice menus, and queue messaging. There are different ways to show the presence-status of employees within the attendant-console; telephony, Lync, Outlook, building access-system. The Web-based statistics-module allows customers to compose reports of all calls.
Samroxx Attendant Console & Soft Phone
For Lync 2013
Samroxx Attendant Console video demo
Samroxx Attendant Console & Soft Phone is designed to give you the full power of an attendant console providing a native SIP connection to MS Lync. A user-installable and user-maintainable solution, it takes just 5 minutes to download, install, and configure.
Select features include:
- "Intelligent Transfer Advisor" save 60% of all search activity on the console.
- Contact directory with typo correction, smart look-ahead, and phonetic and full text search
- Graphical stage with real-time visualization of call and chat sessions
- Customizable automated greeting
- 1-Click malicious call recording and supervisor forwarding
- Rich presence for extensions and attendant console users
- Inline display of Exchange and Notes calendar information, even showing in the Busy Lamp Field
- Multi-vendor cross-platform solution
Trio Enterprise Attendant
Streamline workflow and increase productivity with instant information about who is where.
Developed on a Scandinavian model, Trio Enterprise Attendant Console brings you a high-end switchboard solution that integrates fully with the voice telephony and collaboration capabilities of Lync. When using the attendant console, you can, for example, camp on busy Lync users or transfer calls to mobile phones. You will also get returning calls if the destination doesn't answer so that you may transfer to someone else in the same department. Additional Functions:
- Rich presence support to review employees current presence status
- Return calls to same attendant or attendant group.
- True busy on busy, even on an employee level
- Build in call recording
- Attendant free seating
- Mobile line state push to Lync
- Supporting enterprise organizations
- Skill-based routing
- Statistics on calls and attendant queues
- Real hybrid solutions with multiple PBX/Lync systems
- Supports Lync native UCMA solutions
UCS Attendant Console
UCS Attendant Console offers all receptionist features: professional call handling and managing the availability of organizations in a user-friendly easy-to-use application.
UCS Attendant Console is a user-friendly application for reception and switchboard attendants, enabling them to efficiently handle voice calls. The app provides comprehensive features for call queueing, personal parking, fallback-, internal- and external queues, and the ability to contact employees via different media, such as IM, email, SMS, phone, or video. A detailed address book can be searched by name, department or any other attribute, showing current and future presence. Switchboard attendants are the representatives of the organization and as a spider in the web take care of your organization's availability. UCS Attendant Console is available in the languages: Danish, Dutch, English, French, German, Spanish, Italian, Norwegian, and Swedish.
Visionutveckling Vision 80/20
Reduce call handling time
Vision 80/20 is a presence and availability management system with features that provides an advanced Attendant console that complements and optimizes the Lync platform. The functionality corresponds to demands for high availability and a user-friendly interface in order to provide the best possible customer service.
All the demands made on attendants for the latest information are met by the powerful search engine that presents the information in a clear way. The information is kept updated by integrations to IE, AD, Exchange Calendar, Lync-presence, social media, and geo-position.
Benefits:
- Advanced attendant functionality supporting large organizations
- Expanded queue functionality
- Intelligent handling of line state and mobile phone line state
- Reason for absence and time of return in Lync client
- Clear information to callers with Spoken Presence, including reason for absence and expected time of return
- Statistics on calls and attendant queues
- Call Center functionality with skill-based routing, multiple overflow options
Zylinc Attendant Console
Handle an entire company's calls quickly and efficiently.
Zylinc Attendant Console for Lync is a business solution unifying all customer interactions regardless of media used. Designed to facilitate receptionist customer service, Zylinc monitors transferred calls to the destination accurately and speedily.
- Mobile and desktop client, with online queue and receptionist overview
- Advanced call queuing with callback and IVR
- Calendar integration, absence feature, and unified presence
- xRM look-up based on call line ID
- Message center, invoke chat, send SMS and email
- Skill-based routing
- Real time wallboards and advanced web reporting engine
- Calibrate call flow on the fly with web based user-friendly administration interface
- A hybrid solution, it supports multiple PBX/Lync systems
- On-demand recording of calls
- Built on the same platform as Zylinc Contact Center
- Legacy PBX migration path to Lync
Zylinc Attendant Console is used with Lync by major companies in several industries around the world.
Related resources
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