Create Entry
Important
This version of Orchestrator has reached the end of support. We recommend you to upgrade to Orchestrator 2022.
The Create Entry activity is used in a runbook to create new incident, service desk request, or change request entries in HP Service Manager.
The following tables list the required properties and published data for this activity. For more information on configuring activities, see HP Service Manager Activities.
Create Entry Required Properties
| Element | Description | Valid Values | Look up |
|---|---|---|---|
| Type | The type of entry to be created. | Configuration, Change, Incident, ServiceDesk | Yes |
| Subtype | The Subtype of the entry to be closed based on the Type selected. | This is a dynamic property based on the configuration of the HP Service Manager server. | Yes |
| Fields | A list of field values to be applied to the entry when it's created. | This list is dynamically populated with the required fields for the selected Type and Subtype as configured on the HP Service Manager server. | A lookup will be provided for any applicable dynamic property. |
Other Activities
The Integration Pack for HP Service Manager contains the following additional activities:
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