How to set alert resolution states
This version of Operations Manager has reached the end of support, we recommend you to upgrade to Operations Manager 2019.
In System Center Operations Manager there are seven default resolution states for alerts:
|Assigned to Engineering||248|
When an alert is generated, its resolution state is New. Operators can change the resolution state for a new alert to Closed or to a custom resolution state that an administrator has created for the management group.
Custom alert resolution states can used any descriptor you want, such as "Assigned to support" or "Requires investigation". The default resolution states cannot be changed or deleted.
Each resolution state is assigned an ID, a number which uniquely identifies that resolution state. You can assign custom resolution states any that is not already used, and you cannot use a value higher than 255.
To set the resolution state for an alert
In the Operations console, click Monitoring.
Click any view that displays alerts, such as Active Alerts.
Right-click an alert, point to Set Resolution State, and then click the desired resolution state.
To create an alert resolution state
In the Operations console, click Administration.
On the Alert Resolution States tab, click New.
In Add Alert Resolution State, type a name for the resolution state and select a value in the Unique ID box, and then click OK.
In Global Management Group Settings - Alerts, click OK.
Before changing the number of missed heartbeats allowed, first review How Heartbeats Work in Operations Manager.
To learn more about how to investigate an agent heartbeat failure and ways to resolve them, review Resolving Heartbeat Alerts.
When an alert is generated, you can View Active Alerts and Details in the Operations and Web console to identify possible issues and help identify next steps towards resolving them.