How to set alert resolution states

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Important

This version of Operations Manager has reached the end of support. We recommend you to upgrade to Operations Manager 2022.

In System Center Operations Manager there are seven default resolution states for alerts:

Resolution State ID
New 0
Closed 255
Acknowledge 249
Assigned to Engineering 248
Awaiting Evidence 247
Resolved 254
Scheduled 250

When an alert is generated, its resolution state is New. Operators can change the resolution state for a new alert to Closed or to a custom resolution state that an administrator has created for the management group.

Custom alert resolution states can use any descriptor you want, such as "Assigned to support" or "Requires investigation". The default resolution states can't be changed or deleted.

Each resolution state is assigned an ID, a number which uniquely identifies that resolution state. You can assign custom resolution state that isn't already used, and you can't use a value higher than 255.

To set the resolution state for an alert

  1. In the Operations console, select Monitoring.

  2. Select any view that displays alerts, such as Active Alerts.

  3. Right-click an alert, point to Set Resolution State, and select the desired resolution state.

To create an alert resolution state

  1. In the Operations console, select Administration.

  2. Select Settings.

  3. Double-click Alerts.

  4. On the Alert Resolution States tab, select New.

  5. In Add Alert Resolution State, enter a name for the resolution state, select a value in the Unique ID box, and select OK.

  6. In Global Management Group Settings - Alerts, select OK.

Next steps