Azure region access request process

Certain Azure regions require customers to go through a request process in order to gain access. To request access to these regions, a customer or their Cloud Solution Provider may open a support request and work with our Support team to discuss or enable access.

Original product version:   Azure
Original KB number:   4339658

Step 1: Create a new support request

The process to request access is relatively straight forward, you can initiate the process directly within the Azure portal, follow these steps:

  1. Log into the Azure Management Portal and navigate to the Help + support icon on the left-hand side of the screen, then select + New support request.

    Screenshot of New Support Request.

  2. You'll be presented with step 1 of the new support request, complete the following:

    Screenshot of the New Support Request information under Basics tab.

    1. In Issue Type, select " Service and subscription Limit (quotas) ".
    2. In Subscription, select the relevant subscription for which you would like to request access.
    3. In Quota type, select Other Request.
    4. Select Next.

Step 2: Provide problem details

  1. Set the "Severity" - select the severity based on your urgency of request.|

  2. In the description section, state "Request access for the Azure <insert the region name> Regions for <insert your organization name>". |

  3. Add your initial deployment model and your compute, storage, and SQL resource quota needs.

    If you're unsure about what you'll need, we recommend that you add the following basic quota to the description section of the request, and include all the VM Types you are likely to need over time. This won't lock you into a specific quota. The quota can be adjusted as necessary over time.

    In your submission form, list all Virtual Machine SKUs, which you would like to request access for, along with your requested quota, thereby avoiding the need to fill out multiple support requests.

    Likewise, if you want to request access for Storage, SQL, SQL-Managed Instance, HDI, and/or Batch, we recommend including these in your submission as well, along with your requested quota for these, thereby avoiding the need to fill out multiple support requests. For example: Once your Compute request has been approved, when logging in to your account, you will see that you have been granted access to associated products as well (like App Services, Functions, etc.).

    If you have multiple Subscription IDs, which you would like to request for, we recommend including any additional Subscription IDs in the description section, thereby avoiding the need to fill out multiple support requests.

    If you prefer to submit multiple requests, Microsoft Support will combine these requests on your behalf, for more streamlined communications.

  4. Complete the following information:

    Screenshot of the problem details.

    Field Value
    Region to Enable <insert the region you are requesting access to>
    Deployment Model ARM
    Planned VM type For example, Dv3 Series
    Planned Compute usage in Cores 25
    Planned Storage usage in TB 10
    Planned SQL Database SKU For example, S0
    Planned No. of Databases per DB SKU (20 DB limit per SKU)  

    You can also include the following additional resource needs in your support request, or submit via a separate support request at another time:

    Azure VM Reserved Instances

    List the specific VM Types for which you plan to apply Reserved Instances, and your estimated usage in Cores.

    Field Value
    Issue Type Reserved Instance Region enablement
    Subscription ID that needs to be enabled
    Region: Name of the region <insert the Azure region you are requesting access to>
    VM Series: (Example Dv2)
    Planned usage in Cores


    Once access is confirmed for Reserved Instances, you can make the Reserved Instance purchase.

    SQL Data warehouse

    In the details section of the request, add the SQL Data warehouse requirements with the following:

    Field Value
    Subscription GUID Only needed if submitting as a standalone request
    Region <insert the Azure region you are requesting access to>
  5. Select Next.

Step 3: Enter your contact details

  1. Fill in the details for the best way to contact you. We will use this information to follow up with you if we need additional details, or need to learn more about your intended use of the Azure Region to which you are requesting access.

    Screenshot of details for Contact Info.

  2. Select Create to complete the process.

    Screenshot of the create button in the New support request page.

Request processing

Once you have created the support request, the ticket follows our standard process, including a stop with the Azure Engineering team, where we validate the claims made in the request. This may include reaching out to the requestor for further details, so please ensure you add up-to-date contact details.

The support request will be routed back to you once complete, letting you know of the result. If successful, you will then see the Azure Region you have requested access to in your portal and can begin to consume resources just like any other Azure region.