[SDP3][fdcb6045-5616-45b4-bb68-0bd11081c184] Microsoft Azure Virtual Network Troubleshooter package

Original product version:   Virtual Network
Original KB number:   2996010

Self-help

Click here to run the Microsoft Azure Virtual Network troubleshooter from the self-help portal.

Summary

This article describes how to troubleshoot issues with Microsoft Azure virtual networks by using a troubleshooter package. This diagnostic package takes advantage of the capabilities of the Azure PowerShell module and Azure Virtual Network representational state transfer (REST) APIs to perform the following tasks:

  • Identify both the Azure virtual network (VNET) and the local network experiencing the VPN issue - List only Azure VNETs that have gateways, and we show only local network connections that are specific to the selected Azure VNET. If the customer selects a VNET that has no local network connection, or if the customer has no VNETS that have gateways, the diagnostic provides the customer with links to relevant documentation.
  • Network configuration XML parsing - Parses the network configuration XML and includes it in a report in order to make it easier to understand and summarize customers' configurations.
  • Azure Gateway Diagnostics - Similar to the tool we recently released for public download, the diagnostic package creates a three-minute Azure Gateway diagnostic file and asks the customer to turn on logging on the on-premises device and to reproduce the issue that he or she is experiencing.
  • On-premises device configuration file and logging file - Prompts the customer to provide us with the device configuration and log file (after we ask the customer to reproduce the VPN issue).
  • Virtual Network features configuration data collection :
    • Network Security Group (NSG)
    • Static IP (VNet and public)
    • Instance-level public IP (PIP)
    • ExpressRouteDNS (VNet, instance, and subnet level)

Package information

A supported package is now available from Microsoft Support. To obtain the Microsoft Azure Virtual Network Troubleshooter package, use one of the following methods:

  • Run the package from self-help portal

To do this, go to the following Support Diagnostics website:

Microsoft Azure Virtual Network Troubleshooter

  • Submit a request to Microsoft Online Customer Services

To do this, go to the following Microsoft Support website:

https://go.microsoft.com/?linkid=6294451

Note

If additional issues occur, or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and to issues that do not qualify for this specific package. To create a separate service request, go to the following Microsoft website:

https://support.microsoft.com/contactus/?ws=support

More information

Information that is collected

  • Network configuration XML

  • On-premises VPN device configuration

The screenshot about On-premises VPN device configuration

  • On-premises VPN device log

The screenshot about On-premises VPN device log

  • Azure Gateway diagnostics log

The screenshot about Azure Gateway diagnostics log

  • Azure Gateway connection statistics

Execution details

The following steps and screenshots provide a walk-through of the diagnostic package:

  1. Provide your credentials to authenticate to the affected Azure subscription.

The screenshot about authentication step The screenshot about log in step

  1. Confirm the Azure subscription name.

The screenshot about select subscription step

  1. Select the scenario that best fits the issue that is being experienced.

The screenshot about select scenario

  1. Select the affected Azure virtual network.

The screenshot about select virtual network

  1. Select a local network.

The screenshot about select local network

  1. Respond to the prompt for an on-premises device configuration file.

The screenshot about select the configuration fileThe screenshot about upload the configuration file

  1. Notify the customer about Azure Gateway diagnostics collection.

The screenshot about the diagnostics collection notification

  1. Respond to the prompt for storage account selection.

The screenshot about select storage account

  1. Display information that shows that the diagnostics are currently running, and ask the customer to reproduce the VPN issue. (Seconds count down on the screen.)The screenshot about running the diagnostics

  2. Respond to the prompt for an on-premises device log file.

The screenshot about select VPN device logThe screenshot about upload VPN device log