[SDP3][fdcb6045-5616-45b4-bb68-0bd11081c184] Microsoft Azure Virtual Network Troubleshooter package

Original product version:   Virtual Network
Original KB number:   2996010

Summary

This article describes how to troubleshoot issues with Microsoft Azure virtual networks by using a troubleshooter package. This diagnostic package takes advantage of the capabilities of the Azure PowerShell module and Azure Virtual Network representational state transfer (REST) APIs to perform the following tasks:

  • Identify both the Azure virtual network (VNET) and the local network experiencing the VPN issue - List only Azure VNETs that have gateways, and we show only local network connections that are specific to the selected Azure VNET. If the customer selects a VNET that has no local network connection, or if the customer has no VNETS that have gateways, the diagnostic provides the customer with links to relevant documentation.
  • Network configuration XML parsing - Parses the network configuration XML and includes it in a report in order to make it easier to understand and summarize customers' configurations.
  • Azure Gateway Diagnostics - Similar to the tool we recently released for public download, the diagnostic package creates a three-minute Azure Gateway diagnostic file and asks the customer to turn on logging on the on-premises device and to reproduce the issue that he or she is experiencing.
  • On-premises device configuration file and logging file - Prompts the customer to provide us with the device configuration and log file (after we ask the customer to reproduce the VPN issue).
  • Virtual Network features configuration data collection :
    • Network Security Group (NSG)
    • Static IP (VNet and public)
    • Instance-level public IP (PIP)
    • ExpressRouteDNS (VNet, instance, and subnet level)

Package information

A supported package is now available from Microsoft Support. To obtain the Microsoft Azure Virtual Network Troubleshooter package, submit a request to Microsoft Online Customer Services. To do this, go to the following Microsoft Support website:

https://go.microsoft.com/?linkid=6294451

Note

If additional issues occur, or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and to issues that do not qualify for this specific package. To create a separate service request, go to the following Microsoft website:

https://support.microsoft.com/contactus/?ws=support

More information

Information that is collected

  • Network configuration XML

  • On-premises VPN device configuration

    Screenshot of the on-premises V P N device configuration.

  • On-premises VPN device log

    Screenshot of the on-premises V P N device log.

  • Azure Gateway diagnostics log

    Screenshot of the Azure Gateway diagnostics log.

  • Azure Gateway connection statistics

Execution details

The following steps and screenshots provide a walk-through of the diagnostic package:

  1. Provide your credentials to authenticate to the affected Azure subscription.

    Screenshot of the Authentication to Azure Subscription page.

    Screenshot of the sign-in page in Microsoft Azure.

  2. Confirm the Azure subscription name.

    Screenshot to confirm the Azure subscription name.

  3. Select the scenario that best fits the issue that is being experienced.

    Screenshot to select the scenario that best fits the issue.

  4. Select the affected Azure virtual network.

    Screenshot of the Azure V P N Virtual Network Selection page.

  5. Select a local network.

    Screenshot of the Azure V P N Local Network Selection page.

  6. Respond to the prompt for an on-premises device configuration file.

    Screenshot of the prompt for the on-premises device configuration file. Screenshot to upload the device configuration file.

  7. Notify the customer about Azure Gateway diagnostics collection.

    Screenshot of the diagnostics collection notification.

  8. Respond to the prompt for storage account selection.

    Screenshot of the prompt for the storage account selection.

  9. Display information that shows that the diagnostics are currently running, and ask the customer to reproduce the VPN issue.

    (Seconds count down on the screen.)

    Screenshot shows that the diagnostics are currently running.

  10. Respond to the prompt for an on-premises device log file.

    Screenshot of the prompt for the on-premises device log file.

    Screenshot to upload the V P N device log file.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support.