Internet Explorer 10 does not install on some hybrid graphics systems

This article provides information about Internet Explorer 10 can't be installed on Windows 7, because a hybrid video card isn't compatible with it.

Original product version:   Internet Explorer 11, Internet Explorer 10
Original KB number:   2823483

Symptoms

Internet Explorer 10 for Windows 7 doesn't install correctly, and you receive error code 9C57 together with the following error message:

Internet Explorer needs an update before installing

Cause

This issue occurs because some computers have hybrid video cards that are not yet compatible with Internet Explorer 10 or later versions for Windows 7. Internet Explorer 10 or later versions will not install on these computers until updated hardware drivers are available for these video cards.

More information

The following tables list the known computer models that are affected and include download links to compatible drivers if such links are available. If a link is not available for your computer model, you should check your video card manufacture's website for more details, and then download and install the updated driver.

Dell systems

System Graphics hardware Latest compatible drivers
Inspiron 14 R N4110 and N4120 AMD Radeon HD 6470M
AMD Radeon HD 6630M
AMD Radeon HD 7450M
AMD Radeon HD 7650M
None
Vostro 3350 & 3550 AMD Radeon HD 6630M
AMD Radeon HD 7650M
8.901.1.1, A10 (Released 4/2012)
Inspiron 15 R N5110 AMD Radeon HD 6470M 8.901.1.1, A10 (Released 4/2012)
Vostro 3450 AMD Radeon HD 6630M
AMD Radeon HD 7650M
None
Inspiron 14 N4050 AMD Radeon HD 6470M 8.930.0.0000, A03 (Released 4/2012)
8.860.0.0, A01 (Released 8/2011)
Vostro 1450 AMD Radeon HD 6470M
AMD Radeon HD 7450M
8.88+2342, A02, A03 (Released 3/2012)
8.860.0.0, A01 (Released 8/2011)

HP systems

System Graphics hardware Latest compatible drivers
Pavilion dv6 (dv6-6007tx, dv6-6b06eg, dv6-6b07sz, dv6-6b56ex)
Pavilion dv7 (dv7-6135dx, dv7-6197ca, dv7-6b40ew)
AMD Radeon HD 6490M

AMD Radeon HD 6770M
8.882.2.3000 (Released 11/2011)
Pavilion g4 (1212tx)
Pavilion g6 (1160ee, 1320ee)
Pavilion g7 (1226em)
AMD Radeon HD 6470M 8.882.2.0 (Released 10/2011)
ProBook 4330 s, 4331 s, 4431 s 4530 s, 4730 s AMD Radeon HD 6490M 8.91-111013A-128465C (Released 11/2011)
Pavilion dv4 (3029tx) AMD Radeon HD 6750M None
Envy 14 (2070ez) AMD Radeon HD 6630M None

Lenovo systems

System Graphics hardware Latest compatible drivers
G570 AMD Radeon HD 6370M
AMD Radeon HD 7370M
None
G470 AMD Radeon HD 6370M
AMD Radeon HD 7370M
None
ThinkPad Edge E420 AMD Radeon HD 6470M
AMD Radeon HD 6630M
8.951.0.0000 (Released 7/2012)
G770 AMD Radeon HD 6650M None
IdeaPad Y470 AMD Radeon HD 6730M None
ThinkPad Edge E420s
ThinkPad Edge S420
AMD Radeon HD 6630M None
IdeaPad U400 AMD Radeon HD 6470M 8.851.0.0 (Released 11/2011)

Sony systems

System Graphics hardware Latest compatible drivers
Sony VPCCA1x
Sony VPCCA2x
Sony VPCCA3x
Sony VPCCA4x
Sony VPCCB1x
Sony VPCCB2x
Sony VPCCB3x
Sony VPCCB4x
AMD Radeon HD 6630M None
Sony VPCJ2x AMD Radeon HD 6470M None

Note

For computers for which None is listed in the Latest compatible drivers column, Microsoft is currently working with AMD to find the cause of the problem and determine the appropriate fix. If you have platform update KB 2670838 for Windows 7 installed on this computer, we recommend that you uninstall the update.

Status

Microsoft is working with device manufacturers to provide updated software to resolve this issue. For new information about updated driver software, see Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1.