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Basic troubleshooting steps for Microsoft Teams dialer

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This article introduces the basic troubleshooting steps to clear the browser cache and perform a hard refresh for Microsoft Teams dialer in Microsoft Dynamics 365 Sales.

Step 1 - Clear browsing data

In Google Chrome:

  1. Copy and paste chrome://settings/clearBrowserData to your browser, and press Enter.
  2. Select Cached images and files.
  3. Select Clear data.

Screenshot that shows how to clear browsing data for Google Chrome.

In Microsoft Edge:

  1. Copy and paste edge://settings/clearBrowserData to your browser, and press Enter.
  2. Select Cached images and files.
  3. Select Clear now.

Screenshot that shows how to clear browsing data for Microsoft Edge.

Step 2 - Hard refresh

  • For Google Chrome, Firefox, or Microsoft Edge for Windows:

    Press Ctrl+F5. If this doesn't work, try Shift+F5 or Ctrl+Shift+R.

  • For Google Chrome or Firefox for Mac:

    Press Shift+Command+R.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.