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A Teams dialer call from a contact, account, or lead record fails

  • Article

This article provides a resolution for an issue where a Microsoft Teams dialer call from a contact, account, or lead record fails in Microsoft Dynamics 365 Sales.

Symptoms

A Teams dialer call fails when you make the call by selecting the phone call icon next to a contact, account, or lead number. This issue occurs when the number doesn't have a country code in Dynamics 365 Sales.

Screenshot that shows the phone call icon next to the contact, account, or lead number.

Cause

This issue occurs because the country/region code prefixing is enabled.

Resolution

To resolve this issue, disable the country/region code prefixing.

  1. Select the Settings icon on the top toolbar.

    Screenshot that shows the Settings icon.

  2. Select Personalization Settings.

    Screenshot that shows the Personalization Settings option.

  3. Clear the Enable country/region code prefixing checkbox.

    Screenshot that shows the Enable country/region code prefixing checkbox.