The Intune Connector for Active Directory is installed but doesn't appear in Intune

This article provides a solution for the issue that the Intune Connector for Active Directory doesn't appear after it is installed in Microsoft Intune.

Original product version:   Microsoft Intune
Original KB number:   4497349

Symptoms

After you install the Intune Connector for Active Directory, it doesn't appear in Microsoft Intune. Additionally, the following error entry is logged in the ODJ Connector Service event log on the server that hosts the connector:

"DiagnosticText": "We are unable to complete your request because a server-side error occurred. Please try again. [Exception Message: \"DiagnosticException: 0x0FFFFFFF. We are unable to complete your request because a server-side error occurred. Please try again.\"] [Exception Message: \"Failed to get a value for Key: OdjServiceBaseUrl\"] [Exception Message: \"The given key was not present in the dictionary.\"]"

Note

The ODJ Connector Service event logs are located under Application and Services Logs > ODJ Connector Service in the Event Viewer.

Cause

This issue usually occurs when you use a proxy server in your environment. Additional configuration settings are required on the proxy so that the Intune Connector can communicate with the Intune service.

Resolution

To fix the issue, add the required proxy configuration to the following files:

  • %ProgramFiles%\Microsoft Intune\ODJConnector\ODJConnectorSvc\ODJConnectorSvc.exe.config
  • %ProgramFiles%\Microsoft Intune\ODJConnector\ODJConnectorUI\ODJConnectorUI.exe.config

To do this, follow these steps:

  1. Open the .config file. You can see the following lines at the top of the file:

    <?xml version="1.0" encoding="utf-8" ?>
    <configuration>
    
  2. Add the following lines after <configuration>, then save the file.

    <system.net>
       <defaultProxy>
          <proxy usesystemdefault="false" proxyaddress="http://<proxy server address>:<port>" />
       </defaultProxy>
     </system.net>
    
  3. Restart the Intune ODJConnector Service.