Partners managing subscriptions on behalf of customers

  • Article

To manage subscriptions in the Visual Studio Subscriptions Admin Portal, there are a few steps that partners need to follow.

After a partner places a new order on behalf of a customer, the customer will receive a notification inviting them to assign admins and access their subscriptions in the Visual Studio Subscriptions Admin Portal.

  • For partners to manage subscriptions on behalf of customers, they need to register on the admin portal. This article discusses the various ways to gain access (similar to the add-open process).

New partners visiting the Visual Studio Subscriptions Admin Portal directly

This scenario applies to new partners who placed new Open License orders, but who aren't registered on the VLSC and go directly to the Visual Studio Subscriptions Admin Portal. Follow these steps:

  1. Visit https://manage.visualstudio.com.
  2. You receive a notification that you're not a recognized user.
  3. Select the OLP Partners registration option.
  4. Enter the authorization number, license number, customer email address used on the order.
  5. Check the box, indicating your acknowledgment regarding the permissions listed.
  6. Select Submit.

Note

The customer will receive a notification email informing them that a Partner has been added to the Open License. They can choose to remove the Partner’s access.

New partners who register on the Volume Licensing Service Center (VLSC)

This scenario applies to new partners placing new Open License orders but who register on the VLSC through the add-open flow before attempting to access the Visual Studio Subscriptions Admin Portal. Partners should follow these steps:

  1. Sign in to VLSC and navigate to the Relationship Summary.
  2. Select the desired Open License.
  3. Next, in the License Details under Visual Studio Subscriptions select the option to manage subscriptions through the link click here.
  4. Sign in to the admin portal using the same email address listed as a Primary Contact.
  5. The Partner is able to manage subscriptions for that Open License.

Note

The customer will receive a notification email informing them that a Partner has been added to the Open License. They can choose to remove the Partner’s access.

Existing partners adding a new license

This scenario applies to partners that have access to the Visual Studio Subscriptions Admin Portal, but placed an order for Open Licenses with Visual Studio subscriptions that they need to manage.

Steps for partners to add a new license:

  1. Sign in to https://manage.visualstudio.com.
  2. Next to the agreement dropdown, select + Add agreement and choose and scroll to the bottom to New open license.
  3. In the pop-out panel, enter the authorization number, license number, customer email address that is on the agreement, check the box if you agree, and then select Submit.

Note

The customer will receive a notification email informing them that a Partner has been added to the Open License. They can choose to remove the Partner’s access.

Resources

See also

Next steps