Get support

Support varies depending on what type of Microsoft Viva Insights you are using.

Channel Description How to access
Personal insights feedback Get help with setup or other questions about using Viva Insights. Sign in and get help from Microsoft Support.
Personal insights in Teams feedback Send Microsoft feedback about Viva Insights in Teams. See How can I send feedback to Microsoft about the Viva Insights app for details.
Briefing email feedback Send Microsoft feedback about Briefing emails. Send questions or feedback about Briefing emails to Briefing feedback.
Personal insights feedback about the Dashboard, Outlook add-in, Digests, or inline suggestions Send Microsoft feedback about Viva Insights in Outlook or the unified dashboard. Open your Dashboard, select Feedback in left navigation, complete the form, and then select Submit.
Support for manager and leader insights support Get help with setup or other questions about using Viva Insights. Sign in and get help from Microsoft Support.
Manager insights feedback Send Microsoft feedback about or feature requests for My team in Viva Insights in Teams. See How can I send Microsoft feedback for details.
Leader insights feedback Send Microsoft feedback about or feature requests for My organization in Viva Insights in Teams. See How can I send Microsoft feedback for details.
Advanced insights support Get help with setup, onboarding, features and functionality, and data analysis for Viva Insights in Workplace Analytics. Your Microsoft admin can contact Microsoft Support through the Microsoft 365 admin center.
See Who has admin permissions in my business for details about Microsoft admins.
Advanced insights feedback Send Microsoft feedback about or feature requests for Viva Insights in Workplace Analytics. In Workplace Analytics, select the smiley face icon (at the top), complete and submit the form with your question or feedback.
Viva Insights in Workplace Analytics consulting services If your company has a consulting service agreement with Microsoft, you can get help from our Viva Insights consultants. Our team can help you implement analytics technology more quickly and build custom analysis. Contact your Microsoft Viva Insights representative for details.

Additional resources