Controls in Workplace Analytics

Depending on the role you're assigned in Workplace Analytics, you can use the following to configure settings about your organization in the Controls section of Workplace Analytics. These control settings are required for viewing and using Microsoft Viva Insights in Workplace Analytics and in Microsoft Teams:

  • Data sources – Admins and Analysts use these to verify that Microsoft 365 and organizational data is correctly uploaded into Workplace Analytics. And Admins have access to Upload in Organizational data and CRM data, so they can prepare and upload organizational and customer data.
  • Leader & manager settings – Only Admins have access and can set privacy settings and manager settings required to maintain minimum-group settings and to specify which managers and leaders get access to team insights in Microsoft Teams and in Workplace Analytics.
  • Analyst settings - Admins can access and configure system defaults and privacy settings. Admins and Analysts can access and customize meeting and attendee exclusion rules that help ensure data accuracy.

Access to one or more of the following Controls depends on what role you're assigned.

Controls Admin Analyst Analyst (Limited Access)
Data sources Full access Read-only access excluding Upload Read-only access excluding Upload
Leader & manager settings Full access No access No access
Analyst settings Full access Access to exclusions Read-only access to exclusions

For more details about roles, see Assign roles.

Data sources

Owners – Viva Insights and Workplace Analytics Admins, Analysts, and limited Analysts can view Data sources and only Admins can access Upload

  • In Data sources, as an owner, you can see what Microsoft 365 collaboration data and organizational data was most recently uploaded into Workplace Analytics. You can view average weekly meeting and email activity and measured-employee characteristics to ensure sufficient data coverage. You can also see high-level CRM data if it is uploaded and processed in Workplace Analytics. For details, see Data sources.

  • In Upload, Admins can upload the following types of data files in .csv format, UTF-8 encoded:

    • Organizational data - Contextual information about employees (such as, job title, level, location) from an HR or other information systems that admins upload as a data file into Workplace Analytics. For details on preparing this upload file, see Prepare organizational data.
    • CRM data - Customer relationship management data from Microsoft Dynamics or Salesforce, which typically includes customer account information, sales records, purchasing history, service history, customer requests, and product inquiries. For details, see CRM data in Workplace Analytics.

Leader and manager settings

Owner – Viva Insights and Workplace Analytics Admins have full access to these settings

In Leader & manager settings, Admins can configure the system defaults, privacy settings, and manager settings. For details, see Leader & manager settings.

Analyst settings

Owners – Viva Insights and Workplace Analytics Admins have full access to these settings and Analysts have full access and limited Analysts have read-only access to the exclusion settings

In Analyst settings, Admins can configure system defaults, privacy settings, and default exclusion rules for meetings and attendees. Analysts can create and customize meeting and attendee exclusion rules that exclude meetings or attendees from analysis, such as appointments that are unrelated to work. Limited Analysts have read-only access to exclusion rules. For details, see Exclusion rules