Use User Voice to get feedback from your customers and push that feedback directly into your backlog in VSTS. When your team updates the item in the backlog, the User Voice item is updated, too.

Link your VSTS account to your UserVoice account.

  1. If you don't have a UserVoice account, get one here.

  2. In UserVoice, go to the integrations page.

    Uservoice settings menu, integrations

  3. Set up a synced service.

    Uservoice settings dialog box, integrations tab, sync services link

  4. Sync to VSTS.

    Uservoice settings dialog box, integrations tab, VSTS link

  5. Link your VSTS account to your UserVoice account.

    Uservoice settings dialog box, integrations tab, link account link

  6. Authorize UserVoice to access your VSTS account.

    VSTS authorization dialog box

Add an item to your backlog from a UserVoice idea

You can create a work item in VSTS form an idea in UserVoice. In this case, we're creating a product backlog item. You might want to create a bug in some cases. Or, if your team uses user stories instead of product backlog items, you can create those.

  1. Open an idea in the admin area of UserVoice and then create a work item in Visual Studio.

    Uservoice idea, settings menu, create work item

  2. Create the backlog item in VSTS. The description you type here will be the description of the item in VSTS.

    Create work item dialog box in Uservoice

  3. Submit the idea. A link to the item in VSTS shows up on the UserVoice idea.

    Uservoice idea with work item

  4. Follow that link to open the backlog item in VSTS.

    Work item in VSTS

Update a your backlog

When you update your backlog in VSTS, the UserVoice idea is updated, too.

  1. Approve the backlog item.

    Approved backlog item in VSTS

  2. Add a comment in the history control.

    Work item history

3.In UserVoice, refresh the page and you'll see that the item was just updated and that the comment added in the history control is displayed with the item in UserVoice. Your customers can see that you're doing this work.

<img alt="Updated work item in Uservoice idea" src="./_img/uservoice/updated-work-item.png" style="border: 1px solid #CCCCCC" />

Add comments to items in VSTS from UserVoice

  1. In UserVoice, add a note to the linked VSTS item.

    Uservoice add note dialog box

  2. In VSTS, refresh the work item to see the note in the discussion tab.

    Work item discussion tab with note added


VSTS doesn't charge for the framework for integrating with external services. Check out the specific service's site for pricing related to their services.

Q & A

Q: Can I programmatically create subscriptions?

A: Yes, see details here.

Q: Where can I get more information about UserVoice?

A: At UserVoice for VSTS.