Bug Check 0x1: APC_INDEX_MISMATCH
The APC_INDEX_MISMATCH bug check has a value of 0x00000001. This indicates that there has been a mismatch in the asynchronous procedure calls (APC) state index.
This topic is for programmers. If you are a customer who has received a blue screen error code while using your computer, see Troubleshoot blue screen errors.
The address of the system function (system call) or worker routine.
|The value of the current thread's ApcStateIndex field.|
The value of current thread's CombinedApcDisable field. This field consists of two separate 16-bit fields: (Thread >SpecialApcDisable << 16) | Thread >KernelApcDisable.
The most common cause of this bug check is when a file system or driver has a mismatched sequence of calls to disable and re-enable APCs. The key data item is the Thread >CombinedApcDisable field. The CombinedApcDisable field consists of two separate 16-bit fields: SpecialApcDisable and KernelApcDisable. A negative value of either field indicates that a driver has disabled special or normal APCs (respectively) without re-enabling them. A positive value indicates that a driver has enabled special or normal APCs too many times.
Debugging with WinDbg
The !analyze debugger extension displays information about the bug check and can be helpful in determining the root cause.
You can use the !apc extension to display the contents of one or more asynchronous procedure calls (APCs).
You can also set a breakpoint in the code that precedes this stop code and attempt to single-step forward into the faulting code.
For more information about using WinDbg, see Crash dump analysis using the Windows debuggers (WinDbg).
Debugging without WinDbg
If you are not equipped to use the Windows debugger to work on this problem, you can use some basic troubleshooting techniques.
Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing this bug check.
If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
Confirm that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about required hardware at Windows 10 specifications.
For additional general troubleshooting information, see Blue screen data.
This bug check is the result of an internal error in the kernel. This error occurs on exit from a system call. A possible cause for this bug check is a file system or driver that has a mismatched sequence of system calls to enter or leave guarded or critical regions. For example, each call to KeEnterCriticalRegion must have a matching call to KeLeaveCriticalRegion.
If you are developing a driver, you can use Static Driver Verifier, a static analysis tool available in the Windows Driver Kit, to detect problems in your code before you ship your driver. Run Static Driver Verifier with the CriticalRegions rule to verify that your source code uses these system calls in correct sequence.