Windows Update - additional resources

Applies to: Windows 10

The following resources provide additional information about using Windows Update.

WSUS Troubleshooting

Troubleshooting issues with WSUS client agents

How to troubleshoot WSUS

Error 80244007 when WSUS client scans for updates

Updates may not be installed with Fast Startup in Windows 10

How do I reset Windows Update components?

This script will completely reset the Windows Update client settings. It has been tested on Windows 7, 8, 10, and Windows Server 2012 R2. It will configure the services and registry keys related to Windows Update for default settings. It will also clean up files related to Windows Update, in addition to BITS related data.

This script allow reset the Windows Update Agent resolving issues with Windows Update.

Reset Windows Update components manually

  1. Open a Windows command prompt. To open a command prompt, click Start > Run. Copy and paste (or type) the following command and then press ENTER:

    cmd
    
  2. Stop the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

    net stop bits
    net stop wuauserv
    
  3. Delete the qmgr*.dat files. To do this, type the following command at a command prompt, and then press ENTER:

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
    
  4. If this is your first attempt at resolving your Windows Update issues by using the steps in this article, go to step 5 without carrying out the steps in step 4. The steps in step 4 should only be performed at this point in the troubleshooting if you cannot resolve your Windows Update issues after following all steps but step 4. The steps in step 4 are also performed by the "Aggressive" mode of the Fix it Solution above.

    1. Rename the following folders to *.BAK:

      • %systemroot%\SoftwareDistribution\DataStore
      • %systemroot%\SoftwareDistribution\Download
      • %systemroot%\system32\catroot2

      To do this, type the following commands at a command prompt. Press ENTER after you type each command.

      • Ren %systemroot%\SoftwareDistribution\DataStore *.bak
      • Ren %systemroot%\SoftwareDistribution\Download *.bak
      • Ren %systemroot%\system32\catroot2 *.bak
    2. Reset the BITS service and the Windows Update service to the default security descriptor. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

      • sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
      • sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
  5. Type the following command at a command prompt, and then press ENTER:

    cd /d %windir%\system32
    
  6. Reregister the BITS files and the Windows Update files. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

    regsvr32.exe atl.dll
    regsvr32.exe urlmon.dll
    regsvr32.exe mshtml.dll
    regsvr32.exe shdocvw.dll
    regsvr32.exe browseui.dll
    regsvr32.exe jscript.dll
    regsvr32.exe vbscript.dll
    regsvr32.exe scrrun.dll
    regsvr32.exe msxml.dll
    regsvr32.exe msxml3.dll
    regsvr32.exe msxml6.dll
    regsvr32.exe actxprxy.dll
    regsvr32.exe softpub.dll
    regsvr32.exe wintrust.dll
    regsvr32.exe dssenh.dll
    regsvr32.exe rsaenh.dll
    regsvr32.exe gpkcsp.dll
    regsvr32.exe sccbase.dll
    regsvr32.exe slbcsp.dll
    regsvr32.exe cryptdlg.dll
    regsvr32.exe oleaut32.dll
    regsvr32.exe ole32.dll
    regsvr32.exe shell32.dll
    regsvr32.exe initpki.dll
    regsvr32.exe wuapi.dll
    regsvr32.exe wuaueng.dll
    regsvr32.exe wuaueng1.dll
    regsvr32.exe wucltui.dll
    regsvr32.exe wups.dll
    regsvr32.exe wups2.dll
    regsvr32.exe wuweb.dll
    regsvr32.exe qmgr.dll
    regsvr32.exe qmgrprxy.dll
    regsvr32.exe wucltux.dll
    regsvr32.exe muweb.dll
    regsvr32.exe wuwebv.dll
    
  7. Reset Winsock. To do this, type the following command at a command prompt, and then press ENTER:

    netsh winsock reset
    
  8. If you are running Windows XP or Windows Server 2003, you have to set the proxy settings. To do this, type the following command at a command prompt, and then press ENTER:

    proxycfg.exe -d
    
  9. Restart the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

    net start bits
    
    net start wuauserv
    
  10. If you are running Windows Vista or Windows Server 2008, clear the BITS queue. To do this, type the following command at a command prompt, and then press ENTER:

    bitsadmin.exe /reset /allusers