Windows Autopilot support information
Applies to: Windows 10
The following table displays support information for the Windows Autopilot program.
Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.
|OEM or Channel Partner registering devices as a CSP (via MPC)||Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC.|
|OEM registering devices using OEM Direct API||Contact MSOEMOPS@microsoft.com. Response time depends on priority:
Low – 120 hours
Normal – 72 hours
High – 24 hours
Immediate – 4 hours
|OEM with a PFE||Reach out to your PFE for support.|
|Partners with a Partner Technology Strategist (PTS)||If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS).|
|Partners with an Ecosystem PM||If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues.|
|Enterprise customers||Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.|
|End-user||Contact your IT administrator.|
|Microsoft Partner Center (MPC) users||Use the help resources available in MPC.|
|Microsoft Store for Business (MSfB) users||Use the help resources available in MSfB.|
|Intune users||From the Microsoft Azure portal, click Help + support.|
|Microsoft 365 Business||Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us.|
|Queries relating to MDA testing||Contact MDAHelp@microsoft.com.|
|All other queries, or when unsure who to contact||Contact firstname.lastname@example.org.|
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