Windows Autopilot support information

Applies to: Windows 10

The following table displays support information for the Windows Autopilot program.

Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.

Audience Support contact
OEM or Channel Partner registering devices as a CSP (via MPC) Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC.
OEM registering devices using OEM Direct API Contact MSOEMOPS@microsoft.com. Response time depends on priority:
Low – 120 hours
Normal – 72 hours
High – 24 hours
Immediate – 4 hours
OEM with a PFE Reach out to your PFE for support.
Partners with a Partner Technology Strategist (PTS) If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS).
Partners with an Ecosystem PM If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues.
Enterprise customers Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.
End-user Contact your IT administrator.
Microsoft Partner Center (MPC) users Use the help resources available in MPC.
Microsoft Store for Business (MSfB) users Use the help resources available in MSfB.
Intune users From the Microsoft Azure portal, click Help + support.
Microsoft 365 Business Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us.
Queries relating to MDA testing Contact MDAHelp@microsoft.com.
All other queries, or when unsure who to contact Contact msoemops@microsoft.com.