ITAgentHandlerEvent interface (tapi3.h)

The ITAgentHandlerEvent interface contains methods that retrieve the description of agent handler events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENTHANDLER, the method's pEvent parameter is an IDispatch pointer for the ITAgentHandlerEvent interface. The methods of this interface can be used to retrieve information concerning the agent handler change that has occurred.

See About Call Center Controls for additional information.

Note  You must call the ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_AGENTHANDLER event to enable reception of agent handler events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the Events overview.

 

Inheritance

The ITAgentHandlerEvent interface inherits from the IDispatch interface. ITAgentHandlerEvent also has these types of members:

Methods

The ITAgentHandlerEvent interface has these methods.

ITAgentHandlerEvent::get_AgentHandler The get_AgentHandler method (tapi3.h) gets the ITAgentHandler interface pointer.
ITAgentHandlerEvent::get_Event The get_Event method (tapi3.h) gets the description for the event that has occurred.

Requirements

Requirement	Value
Target Platform	Windows
Header	tapi3.h (include Tapi3.h)

See also

AGENTHANDLER_EVENT

About Call Center Controls

IDispatch

ITAgent

ITAgentHandler

ITTAPIEventNotification::Event

Register Events code snippet

TAPI_EVENT