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ITAgent::get_TotalACDCallTime method (tapi3cc.h)

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The get_TotalACDCallTime gets the number of seconds spent on ACD calls by this agent (across all sessions). This value includes the time spent on the phone plus wrap-up time.

The measurement period over which this information is calculated is switch- and/or implementation-specific. (See get_MeasurementPeriod.)

Syntax

HRESULT get_TotalACDCallTime(
  [out] long *plCallTime
);

Parameters

[out] plCallTime

Total call time.

Return value

This method can return one of these values.

Return code Description
S_OK
 Method succeeded.
E_POINTER
 The plCallTime parameter is not a valid pointer.
E_OUTOFMEMORY
 Insufficient memory exists to perform the operation.
TAPI_E_TIMEOUT
 The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes.

Requirements

Requirement Value
Target Platform Windows
Header tapi3cc.h (include Tapi3.h)
Library Uuid.lib
DLL Tapi3.dll

See also

ITAgent