Business continuity report

Organizations around the world are responding to sudden changes in the way they work. Microsoft wants to help you understand the business impact and what your organization can do to help navigate the shift to remote work.

The Business continuity report is available within the Productivity Score report in the Microsoft 365 admin center. It analyzes Microsoft Graph data to provide high-level insights about how collaboration for an organization has changed over the last six months.

You are encouraged to share this report with business leaders in your organization. You can add business leaders to the Report Reader role for access to this and other Productivity Score Insights. This report helps business leaders understand if employees are:

  • Adapting to the shift to remote work.
  • Able to maintain work-life balance.
  • Able to effectively meet and share ideas and information remotely.
  • Maintaining their community connections.

Business continuity report v3

The following are some of the top-level business questions this report helps you analyze.

Business question Analysis Metrics used
How is employee collaboration changing? As remote work becomes the new normal, using online communication tools for collaboration and teamwork will help people in your organization succeed. Collaboration hours per week by activity - Total time employees spent in meetings, chats, and on email activity shown on average weekly. The hours include both internal and external hours. Chats are approximated as 30 seconds for each chat (sent and received). Emails are approximated as 5 minutes for a composed email, and 2.5 minutes for a read email. Remote meetings and calls include the durations of meetings an employee has on their calendar (not counting meeting time that overlaps).
Is the wellbeing of employees being protected? Without a physical separation between office and home, personal demands and meetings during the workday increase. This means that more work is occurring outside of standard business hours, leading to longer workdays, which can lead to employee burnout and attrition. Collaboration hours by time of day - After-hours work is the number of hours employees spend in meetings, chats, and on email outside of working hours. Working hours are based on the employees' Outlook calendar settings.
Are remote meetings effective? As collaboration shifts from in-person to remote, increased meeting load can overwhelm employees and slow down decision making. Research shows that shorter meetings with fewer attendees promotes focus and faster decisions. Meeting length and attendee count - Long meetings are those scheduled for more than an hour. Large meetings are those that involve more than 8 people.
Are employees able to create and share effectively while working remotely? As communication and ideation shifts from in-person to online, people need to embrace online collaboration tools and knowledge-sharing solutions to exchange ideas and insights, get feedback, and stay informed. Number of readers, creators, and collaborators over time - Content collaboration is defined as one person creating and sharing an Office file, and then at least one other person editing it.
Do employees feel a sense of belonging and inclusion at work? Remote work can leave people feeling isolated. A feeling of belonging to a community is important for engagement and morale as people navigate this change from in-person to remote work. Yammer community interactions - Team cohesion is measured by Yammer community interactions, including posts, likes, and reads.

Frequently asked questions

Q1 How do I access the report?

You can access the report from the Microsoft 365 Admin home under Reports > Productivity Score. To learn more, see Microsoft Productivity score.

Q2 Can I share this report with others in my company?

Yes, you are encouraged to share this report with business leaders in your organization. You can save the file as an .mhtml file and email it. IT admins can also add business leaders to the Report Reader role for access to this and other Productivity Score Insights.

Q3 How can I get more detailed analysis for my organization?

You can use Workplace Analytics to get more detailed analysis and additional insights about your company. Contact your account team or go to Workplace Analytics to learn more.

Q4 Which Microsoft 365 customers are eligible to see the report?

All Microsoft 365 customers with at least 100 active Exchange Online users can see the report when they register for the Productivity Score preview.